"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 360 course, Class # 13581, for the Spring, 2023 semester. This course meets Tue 7:00pm - 9:45pm (Tue 1/24 - Tue 5/9, 16 weeks) in NA101 [ Campus Map ]. This course is taught in the in-person format. This course is offered by the College of Business and Economics at California State University, Northridge (CSUN). CSU Northridge is one of 23 campuses in the California State University system.

The following summary identifies the key terms used in the course outline.

Topic(s):

General topic(s) to be discussed

Note(s):

General announcement(s) to be mentioned

Schermerhorn:

Readings from the textbook

Library:

Readings from the library materials (or occasionally, a direct, online resource)

HBR:

Readings from the Harvard Business Review materials (use your full CSUN email address and password)

Supplemental:

Miscellaneous Readings

Lecture:

Readings and Presentations from Instructor-provided materials

Video Clip(s):

Video Clip(s) shown in class, typically from a movie or TV show

Due:

Assignment or report due at the immediate beginning of class

Exercise:

done individually or in teams (announced and completed in-class)

Activity:

done individually or in teams (completed in-class)

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials
• Assumptions I'll Make About You:
  • Recommendations for Study by Time [ .pdf ] (Fri. Oct 10, 2014)
  • Supplemental: Student Success: The Multiple Perspectives of a Business Student [ .pptx ]
  • Examples of Strong Writing: Sentences [ .pptx ], Paragraphs [ .pptx ], Arguments [ .pptx ], and Style [ .pptx ]
  • Examples of Areas for Improvement: Language Use and Grammar [ .pptx ]
    • Detailed Writing Errors [ .xlsx ]
  • Lecture: Professional Influence (Elements of an Argument) [ .pptx ]
• Lecture: Prof. Wayne's Tips for MGT 360 Success (large-lecture hall) [ .pptx ]
• Library: Sandberg (Tardiness Contagion)
• Library: Shellenbarger (Impromptu Speech)
• Video Clip(s): "Buck"
• Supplemental: Movie "Buck" (in Canvas, click on "Modules" on the left side, and then click on "buck.mp4" to watch this video)
• Activity: Discuss Assignment: Organizational Opportunity/Challenge Essay

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Topic(s): Enrollment Management
• Schermerhorn: Chapter 2: Management Learning Past to Present
• Lecture: A Prelude to Behaviorism [ .pptx ] (Fri. Jun 21, 2019)
• Lecture: Course Structure - Management and Organizational Behavior [ .pptx ] (Sat. May 28, 2022)
• Library: Terlep (Clorox)
  • Question(s): Why is CEO Linda Rendle an interesting person? What was her early involvement with strategy at Clorox?
• Library: Davidson (Soft Skills)
  • Question(s): What are soft skills? Why are they important? Why are employers having such a difficult time finding employees with soft skills?
• Supplemental: Buchanan, Inc. magazine (Drucker on Management) [ .pdf ]
  • Question(s): Who is Peter Drucker? Which one or more of his key ideas resonates (impacts) with you deeply?
• Library: Lafley (Two-Time CEO's Advice)
  • Question(s): What are the various relationships between Management/Organizational Behavior (our class) and Business/Strategy (a class you'll take later)? For one of the relationships, which is the cause and which is the effect?

• Improving your Writing Score [ .pptx ] (Fri. Feb 3, 2023)
• Schermerhorn: Chapter 1: Management, Managers, and Careers
• Supplemental: Covel (Van Meter Co.) [ .pdf ]
• Activity: Covel article and Chapter 1/P-O-L-C analysis [ .pdf,  .docx ]
• Library: Nassauer (Walmart Store Manager)
• Activity: Student-led discussion (Organizational Opportunity/Challenge Essay)
• Schermerhorn: Chapter 3: Ethics and Social Responsibility
• Lecture: Ethical Decision-making [ .pptx ] (Sat. Jul 16, 2022)
• Lecture: Corporate Social Responsibility
• Supplemental: Corporate Social Responsibility (CSR) (pro/con) [ .pdf ]
• Library: Brown (Waitrose Chocolate)
• Library: Ball (King Pacific)

• Lecture: Guest, Craig Oka/Danielle Rodriguez (Director/Coordinator(s), Nazarian College Career Education and Professional Development (CEPD) Office)
  • office: BB2234, phone: 818-677-4697
  • Activity: Nazarian CEPD 'Handshake' Registration (answer the questionnaire to set up a profile)
    • Login [ .html ]
  • Activity: Nazarian CEPD 'VMock' Registration (create a login with your CSUN email address and upload your current resume twice)
    • Login [ .html ]
  • Supplemental: Important Career Dates For Spring, 2023
    • Industry Night [ .html ] (All Nazarian students)
    • Hire CSU Business Virtual Career Fair [ .html ] (All Nazarian students)
    • Meet the Firms [ .html ] (Accountancy students)
• Schermerhorn: Chapter 13: Human Resources Management
• Video Clip(s): Mary Tyler Moore - "Love is All Around" (Season 1, Disk 1, Episode 1) (YouTube clip) [ .html ]
• Lecture: HR Examples/Current Issues
  • Compliance [ .pptx ] (Wed. Jul 3, 2024)
  • Strategy [ .pptx ] (Wed. Jul 3, 2024)
• Library: Diamond (Weirdest Coaching Staff)
• Lecture: Differences in Professional and Management Evaluations [ .pptx ] (Sat. May 28, 2022)
  • Lecture: Sample Performance Evaluation Form - CSUN Professional (Staff) [ .pdf ]
  • Lecture: Sample Performance Evaluation Form - CSUN Management (Administrator) [ .pdf ]
• Library: Feintzeig (grading employees)

• Schermerhorn: Chapter 5: Global Management and Cultural Diversity
• Library: Hagerty (Helping Expatriate Employees)
• Library: McCartney (Etihad, Qatar and Emirates Airlines)
• Library: Moss (Honeywell/China)
• Schermerhorn: Chapter 12: Organizational Culture and Change
• Lecture: Organizational Culture and Rites [ .pptx ] (Sat. May 28, 2022)
• Lecture: Organizational Culture (Additional) [ .pptx ] (Sat. May 28, 2022)
• Library: Toonkel (Metflix)
• Library: Chozick (NASCAR)
• Library: Lublin (Big Fish/Small Fish)
• Library: Glazer/Rexrode (Wall Street)
• Activity: Discuss Assignment: Personality Profile Essay

• Schermerhorn: Chapter 7: Information and Decision Making
• Video Clip(s): Big Bang Theory (clip) Hypothesis Testing - "The Fuzzy Boots Corollary" (Season 1, Disk 1, Episode 3) (YouTube clip) [ .html ]
• Video Clip(s): Big Bang Theory (clip) Optimization - "The Financial Permeability" (Season 2, Disk 3, Episode 14) (YouTube clip) [ .html ]
• Video Clip(s): Big Bang Theory (clip) Heuristic Flowchart - "The Friendship Algorithm" (Season 2, Disk 3, Episode 13) (YouTube clip) [ .html ]
• Lecture: Decision-making in Management [ .pptx ] (Sat. May 28, 2022)
• Lecture: Seven Approaches to Management Decision-making [ .pptx ] (Sat. May 28, 2022)
• Library: Lublin (Know-It-All-Bosses)
• Library: Sutton (Decision Mistakes)
• Library: Zweig (Cocky Voice)
• Lecture: Technology [ .pptx ]
• Note: Mid-Term Topics [ .pptx ] (Tue. Mar 21, 2023)
• (contingency)

• Due: Assignment: Personality Profile Essay
• Exam: Mid-term
• Schermerhorn: Chapter 10: Strategy and Strategic Management
• Lecture: Walt Disney's 1957 "Strategy Map" [ .pdf ] (Mon. Feb 27, 2017)
• Lecture: Examples of Organizational Values and Strategic Vision/Mission/Objectives/Goals
  • Andy Gump, AMGEN, Midnight Mission, LA City Fire Department (.pdf) (pp. 3-11 only)

• Lecture: Drucker's 15 Principles across 5 Dimensions [ .html ]
• Lecture: Balanced Scorecard (Example) [ .html ]
• Lecture: U.N. Global Compact Principles [ .html ]
• Lecture: FTSE Russell ESG (CSR) Ratings [ .pdf ]
• Lecture: (Strategy, Internal Perspective) Porter's Value Chain [ .html ]
• Schermerhorn: Chapter 4: Environment, Technology, and Sustainability
• lecture: (Strategy, External Perspective) "P.E.S.T.E.L." Analysis
  • [ P.E.S.T.E.L. Analysis overview (.html), P.E.S.T.E.L. Examples (.pptx) ]
• Library: Mann (Amtrak)
• Lecture: Economic Drivers [ .pdf ] (Sat. Apr 27, 2024)

• (no class, Spring Recess)

• Supplemental: Examples of Strong Writing: Supportive Communication [ .pptx ] and Task Performance [ .pptx ]
• Library: Higgins (Tesla's Cost-Cutting)
• Schermerhorn: Chapter 8: Planning Processes and Techniques
• Lecture: Strategy and "Intrapreneurship" ("RBV" Analysis) [ .pptx ] (Sat. May 28, 2022)
• Library: Gryta (The 'End' of General Electric)
• Library: Hufford (3M)
• Activity: Discuss Homework: Strategy 'Story' (Current Event) [ .pdf ] (Wed. Aug 3, 2022)

• Due: Strategy 'Story' (Current Event)
• Activity: Student-led discussion (Strategy 'Story'/Current Events)
• Schermerhorn: Chapter 6: Entrepreneurship and New Ventures
• Lecture: Strategy and Entrepreneurship ("VRIN Analysis" ) [ .pptx ] (Mon. Feb 26, 2024)
• Library: Baker (Questions To Ask When Starting a Business)
• Library: Baker (Questions Potential Business Partners Should Ask Themselves)
• Lecture: Amplify.LA (summary of LA Venture Capital) (September, 2021) [ .html ]
• Key CSUN/Nazarian Resources for Entrepreneurs:
  • Innovaton Corps ("I-Corps") Customer Discovery Program [ .html ]
  • Fast Pitch (each Fall) [ .html ]
  • Bull Ring (each Spring) [ .html ]
  • CSUN Innovation Incubator ("Cii") [ .html ]
  • Other Entrepreneurship events (on campus) [ .html ]

• Schermerhorn: Chapter 9: Control Processes and Systems
• Lecture: Project Management [ .pdf ] (Sun. Aug 27, 2017)
• Supplemental: Esterl (Coca-Cola) [ .pdf ]
• Lecture: Benchmarking and Performance Standards (Individual-level) [ .pptx ] (Sun. Apr 7, 2019)
• Video Clip(s): "The Devil Wears Prada"
  • Job Interview (YouTube clip) [ .html ]
  • 'Issue run-through' and "Stuff" (YouTube clip) [ .html ]
  • Transformation: A New Assistant (YouTube clip) [ .html ]
• Activity: Discuss Assignment: Management Analysis Report

• Schermerhorn: Chapter 11: Organization Structures
• Library: Fung (FedEx Air/Ground)
• Library: Weber/Cook (Workers and Bosses)
• Library: Cutter ('Lose The Bosses')
• Library: Feintzeig (Middle Managers' Roles)
• Schermerhorn: Chapter 17: Teams and Teamwork
• Library: Woo (Better Teams)
• Library: Rogelberg (Better Meetings)

• Schermerhorn: Chapter 18: Communicating and Collaboration
• Lecture: Important Business Communication Skills ("practice") [ .pdf ]
• Library: King (Hidden Status Battles)
• Library: Berger (Change Anyone's Mind)
• Library: Berger (Finding the Words That Get Results)
• Lecture: Understanding 'real world' Communication ("theory") [ .pptx ]

• Due: Assignment: Management Analysis Report
• Schermerhorn: Chapter 15: Individual Behavior
• Supplemental: "Little League Hug" (YouTube) [ .html ]
• Supplemental: Goleman (Emotional Intelligence, read the "Mixed Model" section only) (Wikipedia) [ .html ]
• Library: Evans (Machiavelli)
• Library: Finkelstein (confident/overconfident)
• Schermerhorn: Chapter 16: Motivation Theory and Practice
• Library: Walker (Better Managers)
• Library: Gallus (Performance rewards)
• Library: Lublin (Implicit Biases)
• Lecture: Empowerment [ .pdf ]
• Activity: Discuss Homework: "Spanglish" (Who is your Cristina?)
• (contingency)

• Video Clip(s): "Spanglish" (Who is your Cristina?)
  • 'Discussion/Argument' (YouTube clip) [ .html ]
  • Activity: 'Discussion/Argument' (Analysis) [ .pdf, .docx ] (Thu. Jun 30, 2022)
• (Spring: student evaluations of faculty) (please complete by Fri. May 12) [ .html ]
• Schermerhorn: Chapter 14: Leading and Leadership Development
• Library: Dill (Bosses as Coaches and Nurturers)
• Supplemental: Streeter (Arthur Winston) [ .pdf ]
• Lecture: Personal Leadership Practice (Bennis) [ .pdf ]
• Lecture: Organizational Leadership Practice (Kouzes/Posner) [ .pdf ]
• Lecture: Leadership Practices Inventory (see report pages 3 through 5 which are pdf pages 5 through 7 respectively) [ .pdf ]
• Video Clip(s): "Scent of a Woman" (The Dance of Leadership)
  • 'Tango Dance' (YouTube clip) [ .html ]
  • Activity: 'Tango Dance' (Analysis) [ .pdf, .docx ] (Fri. Jul 8, 2022)
• Further Study in Management (MGT 370 Management Skills Development Course Outline) [ .html ]
• Note: Final Exam Topics [ .pptx ] (Tue. Mar 21, 2023)
• (contingency)

• Note: Special Time - (8:00pm - 9:00pm)
• Exam: Final Exam