CSUN
Management 360
Principles of Management and Organizational Behavior
[updated: Sunday, August 4, 2024]
"The Internet changes everything."
-Bill Gates (1955-)
Preface
The purpose of these materials is to provide additional depth in a few key areas within the broad subject of management and organizational behavior.
These materials should be accessed and printed by the end of the first week of class. Please bring these articles with you
to class. You may wish to use a "three-hole punch" for each printed articles and place them in a three-ring binder for convenience.
The placement and use of each article with the course is listed in the Course Outline.
Access Instructions
The reference in brackets at the end of each citation is a link to either the public web site from which the article may be accessed or the CSUN Library online database.
For CSUN Library articles, one good search strategy is to:
- Using your computer "Copy" the full article title of the citation below, including the quotes (you are going to "Paste" this later).
- Using your web browser, navigate to the CSUN Library web page.
- Newspapers and magazines are both periodicals. Periodicals are known as journals at the CSUN Library. Select "Journals" in the lower-middle of the screen under "More search options".
- Enter the title of the periodical (e.g., "Wall Street Journal" or "New York Times") as listed in the citation. Press "Enter" or click on the "magnifying glass" on the right.
- For some periodicals, there is more than one variation of the periodical, so you need to select the specific variation that you need.
- For example, for the "Wall Street Journal", select "The Wall Street journal. Online access".
- For example, for the "New York Times", select "New York Times: Late Edition (East Coast). Online access".
- Click on "online access" because you want access to the periodical electronically (i.e., online) not physically (i.e., in the Library).
- For some periodicals, the periodical is available from more than one electronic database, so you need to select the specific electronic database that you need. For some periodicals, the choice doesn't matter: the choices (e.g., for the Wall Street Journal, "ABI/Inform Collection" or "Global Newsstream") lead to the same database and query interface.
- For the Wall Street Journal, choose "ProQuest Global Newsstream (Available since 1984).
- (Note: At this point, if you--the student--are located off-campus, you will need to authenticate yourself because only CSUN indivials can access these databases: simply enter your CSUN ID and password when prompted.)
- Scroll down a bit and find "Search Within This Publication". "Paste" the article title, and click on "Search". Remember to paste everything, including the quotes, because some characters in the article title, such as colon (:) and single-quotes (') are reserved for the system and can cause searching problems.
- (Note: If the search doesn't begin for some reason, just use "Advanced Search", "paste" the article after the "AND", and click on "Search".)
- Review the results from the database search query, and locate the specific article that you need. If the article you need isn't listed, you need to review the search query you used in the prior step (and perhaps repeat the prior step with a slightly different query).
- I recommend selecting the highest-quality print output that is available. Often, this means selecting the "PDF" or "Full Text" format.
- Read the article, and have it ready for class (you could save a .pdf or you could print it also).
Note: Additional CSUN Library databases oriented toward business students are collected in the 'Business + Economics' Subject Databases index.
Peer-Reviewed Materials
In general, the "peer-reviewed" materials are "theory-based" readings. These are significant in rigor and have provided persistent insight, often over decades.
Non-Peer-Reviewed Materials
In general, the "non-peer-reviewed" materials are "practice-based" materials.
These are timely in relevance and tend to be good examples of either best business practices or complex issues that are likely to confront a future manager.
- Albergotti, R. (2014), "At Facebook, Boss is a Dirty Word", Wall Street Journal, Dec 26 [ CSUN Library (ABI Inform) ]
- Baker, M. (June 3, 2021), "You Want to Start a Business? First, Ask Yourself These Questions", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Baker, M. (May 9, 2024), "Questions Potential Business Partners Should Ask Themselves", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Ball, J. (2007), "The Carbon-Neutral Vacation", Wall Street Journal, Jul 28 [ CSUN Library (ABI Inform) ]
- Bensinger, G. (2014), "Amazon Recruits Face 'Bar Raisers'", Wall Street Journal, Jan 8 [ CSUN Library (ABI Inform) ]
- Berger, J. (February 22, 2020), "REVIEW --- How to Change Anyone's Mind", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Berger, J. (April 8, 2023), "REVIEW --- Finding the Words That Get Results", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Brown, H. (June 4, 2024), "Grocer's Chocolate Sales Soar After It Vows Fair Pay to Farms", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Bryant, A. (2011), "Google's Quest to Build a Better Boss", The New York Times, Mar 13 [ CSUN Library (Proquest) ]
- Buchanan, L. (December 13, 2013), "10 Traits of a Drucker-Like Leader", Inc. [ (source) .html (local mirror) .pdf ]
- Chozick, A. (2009), "Nascar's Roots May Go Way Back", Wall Street Journal, May 13 [ CSUN Library (ABI Inform) ]
- Copeland, R., and Hope, B. (December 23, 2016), "Giant Hedge Fund Builds A Management Machine", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Covel, S. (2008), "How to Get Workers to Think and Act Like Owners", Wall Street Journal, Feb 7 [ CSUN Library (ABI Inform) ]
- Cutter, C. (March 23, 2024), "CEO's Plan to Fix Bayer: Lose the Bosses", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Davidson, K. (2016, Aug 31), "Hard to Find: Workers with Good 'Soft Skills'", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Diamond, J. (May 3, 2022), "The Weirdest Coaching Staff in Baseball", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Dill, K. (January 15, 2021), "The Future of Everything: The Work Issue --- All Together Now: A different model of the boss is emerging", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Dvorak, P. (2007), "Plain English Gets Harder In Global Era", Wall Street Journal, Nov 5 [ CSUN Library (ABI Inform) ]
- Esterl, M. (2014), "Austerity is the New Flavor at Coca-Cola", Wall Street Journal, Dec 24 [ CSUN Library (ABI Inform) ]
- Evans, S. (2013), "How Machiavelli Saved My Family", Wall Street Journal, Apr 5 [ CSUN Library (ABI Inform) ]
- Feintzeig, R. (April 22, 2015), "The Trouble With Grading Employees", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Feintzeig, R. (August 19, 2015), "Radical New Idea: Middle Managers", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Finkelstein, S. (February 23, 2019), "Confident or Overconfident? Four Questions to Ask Yourself", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Fritz, B. (October 30, 2015), "Prestige, Not Profit, Is Main Draw With Bond Franchise Up for Grabs", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Fung, E. (April 6, 2023), "FedEx to Meld Air, Ground Units", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Gallus, J. (October 30, 2018), "C-Suite Strategies (A Special Report) --- The Best Ways to Give Employees Performance Awards", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Glazer, E., and Rexrode, C. (February 2, 2015), "As Regulators Focus on Culture, Wall Street Struggles to Define It", Wall Street Journal, Jul 28 [ CSUN Library (ABI Inform) ]
- Gryta, T. (November 10, 2021), "'The End of the GE We Knew'", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Hagerty, B. (June 14, 1993), "Management: Trainers help expatriate employees build bridges to different cultures", Wall Street Journal, Jul 28 [ CSUN Library (ABI Inform) ]
- Hagey, K. (2013), "Rebuilding Playboy: Less Smut, More Money", Wall Street Journal, Feb 20 [ CSUN Library (ABI Inform) ]
- Higgins, T. (March 21, 2023), "Tesla's Cost-Cutting Goal Pressures Rivals", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Hufford, A. (April 12, 2019), "3M Sticks Together as Rivals Break Up", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Hymowitz, C. (2007), "Best Way to Save: Analyze Why Talent is Going Out the Door", Wall Street Journal, Sep 24 [ CSUN Library (ABI Inform) ]
- Jargon, J. (June 3, 2015), "Golden Arches--No Longer a Golden Ticket", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Jargon, J. (2009), "Latest Starbucks Buzzword: 'Lean' Japanese Techniques", Wall Street Journal, Aug 4 [ CSUN Library (ABI Inform) ]
- Jargon, J., and Benoit, D. (April 6, 2016), "Activist Investing Serves Up a Win --- Shareholder coup at Darden, owner of Olive Garden, sparked a turnaround", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Karlgaard, R. (November 11, 2004), "Peter Drucker on Leadership", Forbes [ (source) .html, (local mirror) .pdf ]
- Kapner, S. (2013), "Citi's CEO Is Keeping Score", Wall Street Journal, Mar 4 [ CSUN Library (ABI Inform) ]
- Kesmodel, D. (2007), "How 'Chief Beer Taster' Blended Molson, Coors", Wall Street Journal, Oct 1 [ CSUN Library (ABI Inform) ]
- Khan, Y. (November 24, 2023), "Miners Pursue a Global Ethics Standard", Wall Street Journal [ CSUN Library (ABI Inform) ]
- King, M. (February 20, 2018), "C-Suite Strategies (A Special Report) --- The Hidden Status Battles That Can Roil the Office", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Korn, M., and Feintzeig, R. (2014), "Management: Is the Old-School, Hard-Nosed Boss Obsolete?", Wall Street Journal, May 23 [ CSUN Library (ABI Inform) ]
- Lafley, A. G. (December 1, 2022), "A Two-Time CEO's Advice to Disney's Bob Iger", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Landro, L. (2013), "The Talking Cure", Wall Street Journal, Apr 9 [ CSUN Library (ABI Inform) ]
- Lehrer, J. (2010), "Head Case: Are Heroes Born, or Can They Be Made?", Wall Street Journal, Dec 11 [ CSUN Library (ABI Inform) ]
- Lohr, S. (2009), "A $1 Million Research Bargain for Netflix, and Maybe a Model for Others", New York Times, Sep 22 [ CSUN Library (Newsstand) ]
- Loten, A. (June 7, 2022), "Meta Shakes Up AI Unit Amid Drive for Faster Growth", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Lublin, J. (May 30, 2019), "Going From Big Fish to Small Fish", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Lublin, J. (January 10, 2019), "Management -- Your Executive Career: Know-It-All Bosses Have a Lot to Learn", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Lublin, J. (2017), "Email Can Reveal How Well New Hires Fit In", Wall Street Journal, Jan 11 [ CSUN Library (ABI Inform) ]
- Lublin, J. (2014), "Do You Know Your Hidden Work Biases", Wall Street Journal, Jan 10 [ CSUN Library (ABI Inform) ]
- McCartney, S. (December 4, 2014), "A Future Model for Flight Crews", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Mann, T. (February 21, 2019), "Amtrak Studies Switch from Long Routes", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Maurer, M., and Saeedy, A. (November 7, 2023), "Business News: EY Lays Out Governance Revamp", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Moss, T. (October 23, 2021), "EXCHANGE --- Honeywell's Formula For Success in China", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Nishi, D. (April 21, 2013), "Why It Pays for You to 'Manage Up'", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Nassauer, S. (April 15, 2024), "$240,000 Walmart Manager at Work", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Paris, C. (January 22, 2015), "Carnival Sails Toward China Growth", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Ramachandran, S., and Flint, J. (October 26, 2018), "At Netflix, Getting Fired Is Part of the Job", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Rigdon, J. (April 18, 1991), "Kodak Tries to Prepare for Filmless Era without Inviting Demise of Core Businesss", Wall Street Journal [ local mirror (.pdf) ]
- Rogelberg, S. (February 16, 2019), "The Science of Better Meetings", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Sandberg, J. (2007), "I'm Not Really Late, I'm Just Indulging in Magical Thinking", Wall Street Journal, Nov 13 [ CSUN Library (ABI Inform) ]
- Shellenbarger, S. (December 4, 2018), "Overcoming the Terror of an Impromptu Speech", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Silverman, R. E. (2013), "Tracking Sensors Invade the Workplace", Wall Street Journal, Mar 7 [ CSUN Library (ABI Inform) ]
- Silverman, R. E. (May 21, 2015), "Going Bossless at Zappos Backfires", Wall Street Journal, Mar 7 [ CSUN Library (ABI Inform) ]
- Simon, R., and C. Barr (January 3, 2015), "Endangered Species: The Young Entrepreneur", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Streeter, K. (2006), "Obituaries; Arthur Winston; 100; 76-Year Transit Worker", Los Angeles Times, Apr 15 [ CSUN Library (ProQuest Newsstand) ]
- Sutton, R. (2018, Oct 30), "The Biggest Mistakes Bosses Make When Making Decisions", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Terlep, S. (September 26, 2020), "Exchange --- A New CEO Faces a Clorox Wipes Challenge", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Toonkel, J. (March 16-17, 2024), "EXCHANGE --- Netflix Is Rethinking Employee Freedom", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Walker, S. (2018, Nov 24), "Gratitude is Good for Business", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Walker, S. (2019, Mar 23), "One Fix For All That's Wrong: Better Managers", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Weber, L. (July 20, 2016), "Roughly Half of U.S. Workers Are Satisfied", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Weber, L., and Cook, L. (August 21, 2018), "Workers Deal With Too Many Bosses", Wall Street Journal [ CSUN Library (ABI Inform) ]
- White, E. (2007), "Firms Step Up Training for Front-Line Managers", Wall Street Journal, Aug 27 [ CSUN Library (ABI Inform) ]
- Woo, S. (2017, Mar 13), "In Search of a Perfect Team: Who works best with whom? Now we know", Wall Street Journal [ CSUN Library (ABI Inform) ]
- West, T. (May 5, 2022), "C-Suite Strategies (A Special Report) --- 4 Ways to Reduce Stress at Work", [ CSUN Library (ABI Inform) ]
- Zak, P. (2008), "The Neurobiology of Trust", Scientific American, Jun [ CSUN Library (Academic Search Elite/EBSCO Host) ]
- Zweig, J. (2018, August 25), "That Cocky Voice in Your Head is Wrong", Wall Street Journal [ CSUN Library (ABI Inform) ]
Reference Materials
The "quasi-peer-reviewed" materials are short, "encyclopedic-like" materials.
These are good starting points for initial study and further intellectual pursuit.
Instructor-provided Materials
The materials are brief summaries of topics that are typically not included
in the textbook or other materials. These materials originate with the instructor in some form.