"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 360 course, Class #  13525, for the Spring, 2016 semester. This course meets Fri 8:00am - 10:45am (Fri 1/29 - Fri 5/13, 16 weeks) in NA101 [ Campus Map, Google Maps, Google Earth ].

The following summary identifies the key terms used in the course outline.

Question:

A general organizing question to place this particular material in context

Topic(s):

General topic(s) to be discussed

Schermerhorn:

Readings from the textbook

HBR:

Readings from the Harvard Business Review materials (if any)

Supplemental:

Readings from the supplemental materials (or by direct link)

Due:

Assignment or report due at the immediate beginning of class

Review:

Usually a student-led review of an assignment or report

Exercise:

done individually or in teams (announced and completed in-class)

Activity:

done individually or in teams (completed in-class)

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address (e.g., "john.doe.14@my.csun.edu") and their CSUN password.

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials
• Lecture: Miscellaneous Announcements [ .ppt ]
• Topic(s): [ WileyPlus course ]
• Lecture: Data on Students from this Semester
• Lecture: Data on Student Performance from a prior Semester
• Lecture: Prof. Wayne's Tips for MGT 360 Success [ .ppt ]
• Lecture: Continuous Improvement for Writing - Introduction [ .ppt ]
• Lecture: The Context of 'Management and Organizational Behavior' [ .html ]
• Lecture: "Buck" (movie clips)
• Supplemental: Sandberg (Tardiness Contagion)

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Topic(s): Enrollment Management
• Schermerhorn: Chapter 2: Management Learning Past to Present
• Lecture: A Prelude to Behaviorism [ .ppt ] (Tue. Jul 17, 2018)
• Supplemental: Lohr (Netflix)
• Supplemental: Buchanan (Drucker on Management)

• Examples of Strong Writing [ .ppt ]
• Examples of Areas for Improvement [ .ppt ]
  • Detailed Writing Errors (CSUN Only) [ .xls ]
  • Supplemental: Continuous Improvement for Writing - Syntax [ .ppt ]
• Improving your Writing Score [ .ppt ] (Thu. Feb 11, 2016)
• Schermerhorn: Chapter 1: Management Today
• Supplemental (CSUN only): Covel (Van Meter Co.) [ .pdf ]
• Activity: Student-led discussion (Organizational Opportunity/Challenge Essay)

• Lecture: Ethical Decision-making [ .ppt ] (Fri. Oct 29, 2021)
• Schermerhorn: Chapter 3: Ethics and Social Responsibility
• Lecture: Corporate Social Responsibility
• Supplemental (CSUN only): Management: Social Responsibility [ .pdf ]
• Supplemental: Ball (King Pacific)
• Additional/Optional Activity: CSUN Business Graduate Programs - Open House, Sat., Feb. 20th, 9:45am - 1:30pm, Juniper Hall (RSVP requested)

• Brief Presentation: Guest, Ms. Alexandra Ochoa and Ms. Elisabeth Enriquez, CSUN Students with a professional interest in HR
• Schermerhorn: Chapter 13: Human Resources Management
• Lecture: Mary Tyler Moore (clip) - "Love is All Around" (Season 1, Disk 1, Episode 1)
• Lecture: HR Examples/Current Issues
  • Compliance [ .ppt ] (Thu. Jan 16, 2020)
  • Strategy [ .ppt ] (Thu. Jan 16, 2020)
• Supplemental: Bensinger (Amazon)
• Supplemental: Feintzeig (grading employees)
• Lecture: Differences in Professional and Management Evaluations [ .ppt ] (Tue. Jun 14, 2016)
  • Supplemental: Sample Performance Evaluation Form - CSUN Staff (Professionals) [ .pdf ]
  • Supplemental: Sample Performance Evaluation Form - CSUN Administrators (Management) [ .pdf ]

• Schermerhorn: Chapter 5: Global Management and Cultural Diversity
• Supplemental: McCartney (Etihad, Qatar and Emirates Airlines)
• Supplemental: Shellenbarger (cost of running trains)
• Schermerhorn: Chapter 12: Organizational Culture and Change
• Lecture: Organizational Culture and Rites [ .ppt ] (Thu. Jun 1, 2017)
• Supplemental: Chozick (NASCAR)
• Supplemental/Exercise (print and bring to class): Glazer/Rexrode (Wall Street)

• Schermerhorn: Chapter 7: Information and Decision Making
• Lecture: Big Bang Theory (clip) Hypothesis Testing - "The Fuzzy Boots Corollary" (Season 1, Disk 1, Episode 3)
• Lecture: Big Bang Theory (clip) Optimization - "The Financial Permeability" (Season 2, Disk 3, Episode 14)
• Lecture: Big Bang Theory (clip) Heuristic Flowchart - "The Friendship Algorithm" (Season 2, Disk 3, Episode 13)
• Lecture: Decision-making in Management [ .ppt ] (Wed. Nov 15, 2017)
• Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
• Lecture: "Moneyball" (movie clips)
• (contingency)

• Exam: Mid-term
• Schermerhorn: Chapter 10: Strategy and Strategic Management
• Supplemental: Porter's Value Chain
• Lecture: Examples of Organizational Values and Strategic Vision/Mission/Objectives/Goals
  • Andy Gump, AMGEN, Midnight Mission, LA City Fire Department (.pdf) (pp. 1, 12, and 16 only)
• (contingency)

• (no class, Spring Recess)

• Due: Assignment: Personality Profile Essay
• Schermerhorn: Chapter 4: Environment, Innovation, and Sustainability
• Schermerhorn: Chapter 8: Planning Processes and Techniques
• Supplemental: "PESTEL" Analysis
  • [ Analysis overview (.html), Examples (.ppt) ]
• Supplemental: Economic Drivers

• Due: Strategy Current Event [ .pdf ] (Wed. Jan 4, 2017)
• Supplemental: "RBV" Analysis
  • [ Examples (.ppt) ]
• Supplemental: Rigdon (Kodak, 1991)
• Supplemental: Munir (Kodak, 2012)
• Supplemental (CSUN only): Vance (Tesla) [ .pdf ]
• Activity: Student-led discussion (Strategy Current Events)
• Supplemental: Simon/Barr (Entrepreneurship)
• Schermerhorn: Chapter 6: Entrepreneurship and New Ventures
• Lecture: Strategy and Entrepreneurship [ .ppt ] (Wed. Dec 16, 2020)

• Improving your Writing Score [ .ppt ] (Wed. Apr 20, 2016)
• Schermerhorn: Chapter 9: Control Processes and Systems
• Supplemental: Project Management
• Lecture: Balanced Scorecard Example (Barclays Bank)
  • Citizenship Plan (Values/Vision/Mission) [ .html ]
  • Balanced Scorecard (Design/Results/Progress) [ .html ]
• Supplemental: Esterl (Coca-Cola)
• Schermerhorn: Chapter 11: Organization Structures and Design
• Supplemental: Albergotti (Facebook)
• Supplemental: Silverman (Zappos)
• Supplemental: Feintzeig (middle managers)

• Schermerhorn: Chapter 17: Teams and Teamwork
• Supplemental: Dvorak (Teams)
• Schermerhorn: Chapter 18: Communicating and Collaboration
• Lecture: Important Business Communication Skills [ .pdf ]
• Lecture: Conflict: Organizational and Personal

• Due: Assignment: Management Analysis Report
• (student evaluations of faculty)
• Schermerhorn: Chapter 15: Individual Behavior
• Supplemental: Goleman (Emotional Intelligence)
• Schermerhorn: Chapter 16: Motivation Theory and Practice
• Supplemental: Lublin (Implicit Biases)

• (Due: Moodle submissions...will be discussed in class on Fri. Apr 29)
• Exercise (print and bring to class): Video Case ("Spanglish" clip) [ .pdf ] (Mon. Dec 21, 2015)
• Supplemental: French and Raven (Power)
• Supplemental: Evans (Machiavelli)
• Schermerhorn: Chapter 14: Leading and Leadership Development
• Supplemental: Lehrer (Heroes)
• Supplemental: Streeter (Arthur Winston)
• Exercise (print and bring to class): Video Case ("Scent of a Woman" clip) [ .pdf ] (Sun. Dec 13, 2015)

• Supplemental: Karlgaard (Drucker on 21st-Century Issues)
• 21st Century Management Issues [ .ppt ] (Thu. Dec 24, 2015)
• Further Study in Management [ .html ] (Mon. Jul 18, 2011)
• Final Exam Topics [ .ppt ] (Sun. Dec 13, 2015)
• (contingency)

• Note: Special Time - (8:00am - 10:00am)
• Exam: Final Exam