"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 360 course, Class #  13560, for the Spring, 2019 semester. This course meets Wed 4:00pm - 6:45pm (Mon 1/23 - Mon 5/15, 16 weeks) in NA101 [ Campus Map, Google Maps, Google Earth ].

The following summary identifies the key terms used in the course outline.

Topic(s):

General topic(s) to be discussed

Note(s):

General announcement(s) to be mentioned

Schermerhorn:

Readings from the textbook

Library:

Readings from the library materials (or occasionally, a direct, online resource)

HBR:

Readings from the Harvard Business Review materials (use your full CSUN email address and password)

Supplemental:

Miscellaneous Readings

Lecture:

Readings and Presentations from Instructor-provided materials

Video Clip(s):

Video Clip(s) shown in class, typically from a movie or TV show

Due:

Assignment or report due at the immediate beginning of class

Exercise:

done individually or in teams (announced and completed in-class)

Activity:

done individually or in teams (completed in-class)

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address (e.g., "john.doe.14@my.csun.edu") and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials
• Lecture: Miscellaneous Announcements (Spring) [ .ppt ] (Tue. Dec 15, 2020)
• Topic(s): [ WileyPlus course ]
• Lecture: Data on Students from this Semester
• Lecture: Data on Student Performance from a prior Semester
• Lecture: Prof. Wayne's Tips for MGT 360 Success [ .ppt ]
• Lecture: Continuous Improvement for Writing - Introduction [ .ppt ]
• Lecture: The Context of 'Management and Organizational Behavior' [ .html ]
• Video Clip(s): "Buck"
• Library: Sandberg (Tardiness Contagion)
• Library: Shellenbarger (Impromptu Speech)

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Topic(s): Enrollment Management
• Schermerhorn: Chapter 2: Management Learning Past to Present
• Lecture: A Prelude to Behaviorism [ .ppt ] (Tue. Jul 17, 2018)
• Lecture: Course Structure - Management and Organizational Behavior [ .ppt ] (Wed. Nov 28, 2018)
• Library: Davidson (Soft Skills)
• Library: Buchanan (Drucker on Management)

• Supplemental: Examples of Strong Writing: Sentences [ .ppt ], Paragraphs [ .ppt ], Arguments [ .ppt ], and Style [ .ppt ]
• Supplemental: Examples of Areas for Improvement: Language Use and Grammar [ .ppt ]
  • Supplemental (CSUN Only): Detailed Writing Errors [ .xls ]
• Improving your Writing Score [ .ppt ] (Tue. Dec 18, 2018)
• Schermerhorn: Chapter 1: Management Today
• Supplemental (CSUN only): Covel (Van Meter Co.) [ .pdf ]
• Activity: Covel article and Chapter 1/P-O-L-C analysis
• Activity: Student-led discussion (Organizational Opportunity/Challenge Essay)

• Due: Covel paper homework (Chapter 1/P-L-O-C Analysis)
• Lecture: Ethical Decision-making [ .ppt ] (Fri. Oct 29, 2021)
• Schermerhorn: Chapter 3: Ethics and Social Responsibility
• Lecture: Corporate Social Responsibility
• Supplemental (CSUN only): Corporate Social Responsibility [ .pdf ]
• Library: Ball (King Pacific)

• Schermerhorn: Chapter 13: Human Resources Management
• Video Clip(s): Mary Tyler Moore (clip) - "Love is All Around" (Season 1, Disk 1, Episode 1)
• Lecture: HR Examples/Current Issues
  • Compliance [ .ppt ] (Thu. Jan 16, 2020)
  • Strategy [ .ppt ] (Thu. Jan 16, 2020)
• Library: Bensinger (Amazon 'Bar-raisers')
• Library: Feintzeig (grading employees)
• Lecture: Differences in Professional and Management Evaluations [ .ppt ] (Tue. Jun 14, 2016)
  • Lecture: Sample Performance Evaluation Form - CSUN Professional (Staff) [ .pdf ]
  • Lecture: Sample Performance Evaluation Form - CSUN Management (Administrator) [ .pdf ]

• Schermerhorn: Chapter 5: Global Management and Cultural Diversity
• Library: McCartney (Etihad, Qatar and Emirates Airlines)
• Schermerhorn: Chapter 12: Organizational Culture and Change
• Lecture: Organizational Culture and Rites [ .ppt ] (Thu. Jun 1, 2017)
• Lecture: Organizational Culture (Additional) [ .ppt ] (Fri. Jun 21, 2019)
• Library: Chozick (NASCAR)
• Supplemental (CSUN only): Glazer/Rexrode (Wall Street) [ .pdf ]
• Supplemental (CSUN only): Jargon/Benoit (Darden/Olive Garden) [ .pdf ]

• Schermerhorn: Chapter 7: Information and Decision Making
• Video Clip(s): Big Bang Theory (clip) Hypothesis Testing - "The Fuzzy Boots Corollary" (Season 1, Disk 1, Episode 3)
• Video Clip(s): Big Bang Theory (clip) Optimization - "The Financial Permeability" (Season 2, Disk 3, Episode 14)
• Video Clip(s): Big Bang Theory (clip) Heuristic Flowchart - "The Friendship Algorithm" (Season 2, Disk 3, Episode 13)
• Lecture: Decision-making in Management [ .ppt ] (Wed. Nov 15, 2017)
• Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
• Library: Zweig (Cocky Voice)
• (contingency)

• Due: Assignment: Personality Profile Essay
• Exam: Mid-term
• Schermerhorn: Chapter 10: Strategy and Strategic Management
• Lecture: Walt Disney's 1957 "Strategy Map" [ .pdf ] (Mon. Feb 27, 2017)
• Lecture: Examples of Organizational Values and Strategic Vision/Mission/Objectives/Goals
  • Andy Gump, AMGEN, Midnight Mission, LA City Fire Department (.pdf) (pp. 3-11 only)
• (contingency)

• (no class, Spring Recess)

• Lecture: Porter's Value Chain [ .html ]
• Schermerhorn: Chapter 4: Environment, Innovation, and Sustainability
• Schermerhorn: Chapter 8: Planning Processes and Techniques
• lecture: "PESTEL" Analysis
  • [ Analysis overview (.html), Examples (.ppt) ]
• Lecture: Economic Drivers [ .pdf ] (Thu. Dec 12, 2024)

• Due: Strategy 'Story' (Current Event) [ .pdf ] (Wed. Aug 3, 2022)
• Supplemental: Examples of Strong Writing: Supportive Communication [ .ppt ] and Task Performance [ .ppt ]
• Improving your Writing Score [ .ppt ] (Tue. Dec 18, 2018)
• Lecture: Strategy and "Intrapreneurship" ("RBV" Analysis) [ .ppt ] (Tue. Mar 27, 2018)
• Library: Rigdon (Kodak, 1991)
• Library: Munir (Kodak, 2012)
• Activity: Student-led discussion (Strategy Current Events)
• Schermerhorn: Chapter 6: Entrepreneurship and New Ventures
• Lecture: Strategy and Entrepreneurship ("VRIO Analysis" ) [ .ppt ] (Wed. Dec 16, 2020)
• Library: Simon/Barr (Entrepreneurship)
• Lecture: Amplify.LA (summary of LA Venture Capital) (slides 2, 5, 6, and 9) [ .html ]

• Schermerhorn: Chapter 9: Control Processes and Systems
• Lecture: Project Management [ .pdf ] (Sun. Aug 27, 2017)
• Lecture: Drucker's 15 Principles across 5 Dimensions [ .html ]
• Lecture: Balanced Scorecard (Example) [ .html ]
• Lecture: FTSE Russell ESG (CSR) Ratings [ .pdf ]
• Lecture: U.N. Sustainable Development Goals [ .html ]
• Supplemental (CSUN only): Esterl (Coca-Cola) [ .pdf | .docx ]
• Lecture: Benchmarking and Performance Standards (Individual-level) [ .pptx ] (Sun. Apr 7, 2019)
• Video Clip(s): "The Devil Wears Prada"

• Schermerhorn: Chapter 11: Organization Structures and Design
• Library: Weber/Cook (Workers and Bosses)
• Library: Feintzeig (Middle Managers' Roles)
• Schermerhorn: Chapter 17: Teams and Teamwork
• Library: Woo (Better Teams)
• Library: Rogelberg (Better Meetings)

• Schermerhorn: Chapter 18: Communicating and Collaboration
• Lecture: Important Business Communication Skills ("practice") [ .pdf ]
• Lecture: Understanding 'real world' Communication ("theory") [ .ppt ]
• Lecture: Conflict: Organizational and Personal-Bus 302 'Gateway' (A Case Study for MGT 360) [ .ppt ]
• Lecture: Are Millennials any Different? [ .ppt ]

• Due: Assignment: Management Analysis Report
• Schermerhorn: Chapter 15: Individual Behavior
• Supplemental: Goleman (Emotional Intelligence, read the "Mixed Model" section only) (Wikipedia) [ .html ]
• Schermerhorn: Chapter 16: Motivation Theory and Practice
• Library: Weber (Worker Satisfaction)
• Library: Lublin (Implicit Biases)
• Supplemental: French and Raven (Bases of Power) (Wikipedia) [ .html ]
• Library: Evans (Machiavelli)
• Lecture (CSUN only): Empowerment (Whetton/Cameron) [ .pdf ]
• Video Clip(s): "Spanglish"
• Exercise (print and bring to class): "Who is your Cristina?" (Video Case, "Spanglish" clip) [ .pdf ] (Tue. Dec 18, 2018)

• Due: LMS (Canvas) submissions...(will be discussed during the prior class)
• (Spring: student evaluations of faculty) (please complete by Fri. May 10^th) [ .html ]
• Note: Final Exam Topics [ .ppt ] (Tue. Dec 18, 2018)
• Schermerhorn: Chapter 14: Leading and Leadership Development
• Library: Streeter (Arthur Winston)
• Lecture (CSUN only): Personal Leadership Practice (Bennis) [ .pdf ]
• Lecture (CSUN only): Organizational Leadership Practice (Kouzes/Posner) [ .pdf ]
• Video Clip(s): "Scent of a Woman"
• Exercise (print and bring to class): "The Dance of Leadership" (Video Case, "Scent of a Woman" clip) [ .pdf ] (Tue. Dec 18, 2018)
• Lecture: Leadership Practices Inventory (see the questions only on actual page 5 which is pdf page 7) [ .pdf ]
• Library: Karlgaard (Drucker on 21st-Century Issues)
• Lecture: 21st Century Management Issues [ .ppt ] (Fri. Dec 21, 2018)
• (contingency)

• Note: Special Time - (5:30pm - 7:30pm)
• Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
• Supplemental: Examples of Strong Writing: Upward Influence [ .ppt ]
• Exam: Final Exam