"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 370 course, Class # 20940, for the Fall, 2021 semester. This course meets Tue/Thu 9:30am - 10:45am (Tue 8/31 - Mon 12/13, 16 weeks) in Zoom [ Campus Map ]. This course is taught in the online format. This course is offered by the College of Business and Economics at California State University, Northridge (CSUN). CSU Northridge is one of 23 campuses in the California State University system.

The following summary identifies the key terms used in the course outline.

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.

Question:

A general organizing question to place this particular material in context

Topic(s):

General topic(s) to be discussed

Whetton/Cameron:

Readings from the textbook

Library:

Readings from the library materials (or occasionally, a direct, online resource)

Supplemental:

Miscellaneous Readings

Due:

Assignment or report due at the immediate beginning of class

Review:

Usually a student-led review of an assignment or report

Exercise:

done individually or in teams (announced and collected in-class)

Activity:

done individually or in teams (announced and done either in-class or as homework)

Lecture:

a lecture or presentation done by the instructor

Video Clip(s):

Video Clip(s) shown in class, typically from a movie or TV show

Quiz:

a relatively short test

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials, Class Introduction
• Assumptions I'll Make About You:
  • Supplemental: Student Success: The Multiple Perspectives of a Business Student [ .ppt ]
  • Ethical Decision-making [ .ppt ] (Fri. Oct 29, 2021)
  • Teams and Teamwork [ .pdf ] (Tue. Nov 9, 2021)
  • Sample Quiz - Spreadsheets [ .pdf ]
  • Examples of Strong Writing: Sentences [ .ppt ], Paragraphs [ .ppt ], Arguments [ .ppt ], and Style [ .ppt ]
  • Examples of Areas for Improvement: Language Use and Grammar [ .ppt ]
    • Detailed Writing Errors [ .xls ]
  • Lecture: Professional Influence (Elements of an Argument) [ .ppt ]
  • Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
• Lecture: Course Introduction [ .pptx ] (Fri. May 21, 2021)
• Library: Sandberg (Tardiness Contagion)
• Library: Shellenbarger (Impromptu Speech)
• Activity: Management Reflection #1 (Management 360 student-professional)

• Topic(s): Enrollment Management
• Library: Wartzman/Crosby (Employee Engagement)
• Activity: Class "Icebreaker" [ .ppt ]

• Topic(s): Enrollment Management
• Whetton/Cameron: Introduction
• Library: Terlep (Clorox)
• Library: Davidson (Soft Skills)
• Whetton/Cameron: Ch. 1, Developing Self-Awareness
• Library: Buchanan (Drucker on Management)
• Library: Samuel (Learning from Autism)
• Movie Clip(s): "Buck"
• Supplemental (print and bring to class): "Buck" Analysis [ .pdf ] (Thu. Feb 3, 2022)

• Activity: Discuss Assignment: Organizational Opportunity/Challenge Essay
• Supplemental: Movie "Buck" (in Canvas, click on "Modules" on the left side, and then click on "buck.mp4" to watch this video)
• Due: "Buck" Analysis

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Lecture: Guest, Craig Oka/Danielle Rodriguez/Kelsey Beisecker (Director/Coordinator(s), Nazarian College Career Education and Professional Development (CEPD) Office)
  • office: BB2234, phone: 818-677-4697
  • Nazarian CEPD 'Handshake' Registration (answer the questionnaire to set up a profile) [ .html (login) ] [ .pdf (more Assignment details) ]
  • Nazarian CEPD 'VMock' Registration (create a login with your CSUN email address and upload your current resume twice) [ .html (login) ] [ .pdf (more Assignment details) ]
  • Supplemental: Important Career Dates For Fall, 2021 [ .pdf ]
• Lecture: Exercises and Skills [ .ppt ]
• Whetton/Cameron: Ch. 2, Managing Stress and Well-Being
• Library: Pfeffer (Stress)
• Library: Feintzeig (Office Therapists)

• Activity: Management Reflection #2 (improving graduation rates)
• Activity: Management Reflection #3 (discuss only, due later)
• Library: Walker (Gratitude)
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part I (Youtube) ]
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part II (Youtube) ]
• Lecture: Network Sociograms (Gratitude) [ .ppt ] (Thu. Sep 16, 2021)
• Library: Cutter (Hidden Company Stars)

• Activity: Team Assignment
• Lecture: Description of 'Management Skills at the Movies' deliverables: choices and analysis (written and presentation)
• (contingency)

• Whetton/Cameron: Ch. 3, Solving Problems Analytically and Creatively
• Lecture: Decision-making in Management (Summary) [ .ppt ] (Wed. Sep 29, 2021)
• Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
• Library: Lublin (Know-It-All-Bosses)
• Library: Sutton (Decision Mistakes)
• (contingency)

• Library: Zweig (Noise/Decisions)
• Library: Kahneman, et al. (Noise/Moods)
• (contingency)

• Whetton/Cameron: Ch. 4, Building Relationships by Communicating Supportively
• Examples of Strong Writing: Supportive Communication [ .ppt ]
• Library: Dill (Bosses as Coaches and Nurturers)
• Lecture: Important Business Communication Skills [ .pdf ]
• Library: Gottfried (The Word 'Deal')
• Lecture: Understanding 'real world' Communication ("theory") [ .ppt ]
• Library: Reddy (Doctors Deliver Bad News)

• Due: First, second, and third movie choices
• Activity: Ch. 4 Analysis and Practice
• (contingency)

• Whetton/Cameron: Ch. 5, Gaining Power and Influence
• Lecture: Position-Power (Networking) [ .ppt ]
• Library: Finkelstein (confident/overconfident)

• Whetton/Cameron: Ch. 6, Motivating Others
• Library: Rothbard (Happy Face)
• Library: Gallus (Performance rewards)
• Library: Starmans, et al. (Inequality)

• Activity: Ch. 5 and Ch. 6 Analysis and Practice
• (contingency)

• Due: Management Reflection #3 (expressing gratitude)
• Lecture (Fall, 'Professor for a Day'): Guest, Roberto de Leon, Associate Vice President, Regional Clinic Administration at AltaMed Health Services, LinkedIn
• Whetton/Cameron: Ch. 7, Managing Conflict
• Library: King (Hidden Status Battles)
• Library: Berger (Change Anyone's Mind)

• Activity: Management Reflection #4 (Management 370 student-professional)
• (contingency)

• Exam: Mid-term

• Whetton/Cameron: Ch. 8, Empowering and Delegating
• Lecture: The 'Inverted' Org. Chart [ .html ]
• Library: Walker (Better Managers)

• Mid-course Team Evaluation
  • Activity: Informal Team Evaluation [ .pdf ] (Tue. Nov 9, 2021)
  • Activity: Performance Improvement [ .ppt ] (Wed. Jan 11, 2017)
  • Activity: Team meeting with the Instructor (if necessary)
• Whetton/Cameron: Ch. 9, Building Effective Teams and Teamwork
• Library: Woo (Better Teams)
• Library: Rogelberg (The Science of Better Meetings)
• Library: Gino (The Art of Better Meetings)
• Activity: Handout reading for next class meeting (homework)
• (contingency)

• Due: Assignment: Management Skills at the Movies (Written)
• Activity: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation) (discuss only, due later)
• Activity: Continuous Improvement for Writing: Paragraph-level [ .ppt ]
• Supplemental: Leadership Overview [ .pdf ] (Fri. Nov 4, 2022)
• Whetton/Cameron: Ch. 10, Leading Positive Change
• Lecture: Scarcity Mindset vs. Abundance Mindset [ .ppt ] (Fri. Nov 2, 2018)
• Library: Tierney/Baumeister (Negativity)
• Library: Feintzeig (Rally the Troops)
• (contingency)

• Due: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation)
• Lecture: Presenter Team's Responsibilities
• Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
• Lecture: Audience Teams' Responsibilities
• Lecture: Discussion ("Challenge") Question Template [ .pdf ]
• Activity: Comprehensive, Integrative Analysis
  • Management Skills Development (The New Workplace) [ .pdf ] (Mon. Sep 5, 2022)
• Activity: Management Reflection #6 (cross-functional learning)

• (no class, Veterans' Day Holiday)

• Due: Management Skills at the Movies (Presentation) - Team 1

• Due: Management Skills at the Movies (Presentation) - Team 2

• Due: Management Skills at the Movies (Presentation) - Team 3

• (no class, Thanksgiving Day Holiday)

• Due: Management Skills at the Movies (Presentation) - Team 4

• Due: Management Skills at the Movies (Presentation) - Team 5

• Due: Management Skills at the Movies (Presentation) - Team 6

• Due: Comprehensive, Integrative Analysis
• (Fall: student evaluations of faculty) (please complete by Mon. Dec 13 at 11:59pm) [ .html ]
• Lecture: Individual-level Reflections/Journaling [ .pdf ]
• Lecture: Team-level Reflections/Journaling [ .pdf ]
• Lecture: Management Skills Development: Philosophical Foundations [ .pdf ]
• Lecture: Management Skills Development: Course Analogies [ .pdf ]
• Activity: Formal Team Evaluation
• Supplemental: "CalStatePays" (post-graduation salary data for several CSU campuses) [ .html ]
• (contingency)

• Note: Special Time - (8:00am - 10:00am)
• Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
• Note: For this class session, please remember to use the new Zoom address sent via email.
• Exam: Final Exam