CSUN
Management 370
Management Skills Development
[updated: Sunday, October 6, 2024]
"The Internet changes everything."
-Bill Gates (1955-)
The purpose of these materials is to provide additional depth in a few key areas within the broad subject of management skills development.
These materials should be accessed and printed by the end of the first week of class. Please bring these articles with you
to class. You may wish to use a "three-hole punch" for each printed articles and place them in a three-ring binder for convenience.
The placement and use of each article with the course is listed in the Course Outline.
Access Instructions
The reference in brackets at the end of each citation is a link to either the public web site from which the article may be accessed or the CSUN Library online database.
For CSUN Library articles, one good search strategy is to:
- Using your computer "Copy" the full article title of the citation below, including the quotes (you are going to "Paste" this later).
- Using your web browser, navigate to the CSUN Library web page.
- Newspapers and magazines are both periodicals. Periodicals are known as journals at the CSUN Library. Select "Journals" in the lower-middle of the screen under "More search options".
- Enter the title of the periodical (e.g., "Wall Street Journal" or "New York Times") as listed in the citation. Press "Enter" or click on the "magnifying glass" on the right.
- For some periodicals, there is more than one variation of the periodical, so you need to select the specific variation that you need.
- For example, for the "Wall Street Journal", select "The Wall Street journal. Online access".
- For example, for the "New York Times", select "New York Times: Late Edition (East Coast). Online access".
- Click on "online access" because you want access to the periodical electronically (i.e., online) not physically (i.e., in the Library).
- For some periodicals, the periodical is available from more than one electronic database, so you need to select the specific electronic database that you need. For some periodicals, the choice doesn't matter: the choices (e.g., for the Wall Street Journal, "ABI/Inform Collection" or "Global Newsstream") lead to the same database and query interface.
- For the Wall Street Journal, choose "ProQuest Global Newsstream (Available since 1984).
- (Note: At this point, if you--the student--are located off-campus, you will need to authenticate yourself because only CSUN indivials can access these databases: simply enter your CSUN ID and password when prompted.)
- Scroll down a bit and find "Search Within This Publication". "Paste" the article title, and click on "Search". Remember to paste everything, including the quotes, because some characters in the article title, such as colon (:) and single-quotes (') are reserved for the system and can cause searching problems.
- (Note: If the search doesn't begin for some reason, just use "Advanced Search", "paste" the article after the "AND", and click on "Search".)
- Review the results from the database search query, and locate the specific article that you need. If the article you need isn't listed, you need to review the search query you used in the prior step (and perhaps repeat the prior step with a slightly different query).
- I recommend selecting the highest-quality print output that is available. Often, this means selecting the "PDF" or "Full Text" format.
- Read the article, and have it ready for class (you could save a .pdf or you could print it also).
Note: Additional CSUN Library databases oriented toward business students are collected in the 'Business + Economics' Subject Databases index.
Peer-Reviewed Materials
In general, the "peer-reviewed" materials are "theory-based" readings. These are significant in rigor and have provided persistent insight, often over decades.
Non-Peer-Reviewed Materials
In general, the "non-peer-reviewed" materials are "practice-based" materials.
These are timely in relevance and tend to be good examples of either best business practices or complex issues that are likely to confront a future manager.
- Algoe, S. (April 17, 2023), "C-Suite Strategies (A Special Report) --- Why It's Important to Show Gratitude at Work -- and What's the Best Way to Do It", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Austin, D. (August 30, 2022), "Companies Are Building Camaraderie With Legos", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Bachman, R. (May 19, 2022), "Soccer Deals Align Men's, Women's Pay", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Berger, J. (February 22, 2020), "REVIEW --- How to Change Anyone's Mind", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Berger, J. (April 8, 2023), "REVIEW --- Finding the Words That Get Results", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Bernstein, E. (September 6, 2016), "Bonds: On Relationships: If You Want to Persuade People, Try 'Altercasting'", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Borchers, C. (May 12, 2022), "On The Clock: Keeping Workers Happy Is No Joke To These Officers", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Buchanan, L. (December 13, 2013), "10 Traits of a Drucker-Like Leader", Inc. [ (source) .html (local mirror) .pdf ]
- Chen, T., and R. Smith (December 22, 2021), "American Workers Are Burned Out, and Bosses Are Struggling to Respond", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Chin, J. (December 15, 2021), "Xi Jinping's Leadership Style: Micromanagement That Leaves Underlings Scrambling", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Clark, D. (March 2, 2020), "Chip Maker Is Retooling Its Culture", New York Times [ CSUN Library (ABI Inform) ]
- Cutter, C. (July 20-21, 2019), "EXCHANGE --- Finding the Hidden Stars Holding the Company Together", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Cutter, C. (March 23, 2024), "CEO's Plan to Fix Bayer: Lose the Bosses", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Davidson, K. (2016, Aug 31), "Hard to Find: Workers with Good 'Soft Skills'", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Dill, K. (January 15, 2021), "The Future of Everything: The Work Issue --- All Together Now: A different model of the boss is emerging", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Diamond, J. (May 3, 2022), "The Weirdest Coaching Staff in Baseball", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Drexler, P. (June 23, 2018), "REVIEW --- A Farewell to Arms? --- Workplace hugging has been a target of the #MeToo movement, but ever more people are doing it", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Ellis, L. (August 25, 2023), "Business News: Workers Feel Disconnect", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Ellis, L., and Smith, R. (December 31, 2022), "EXCHANGE --- Your Coworkers Are Less Ambitious; Bosses Adjust to New Order", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Feintzeig, R. (February 1-2, 2020), "EXCHANGE --- The Therapist In the Next Cubicle", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Feintzeig, R. (October 12, 2020), "Careers & Leadership -- Work & Life: How Managers Can Rally the Troops", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Feintzeig, R. (May 8, 2023), "Work & Life: Lies We Tell Ourselves About Multitasking", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Feintzeig, R. (September 30, 2024), "Work & Life: To Get What You Want, Try the Art of Being Silent", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Finkelstein, S. (February 23, 2019), "Confident or Overconfident? Four Questions to Ask Yourself", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Gallus, J. (October 30, 2018), "C-Suite Strategies (A Special Report) --- The Best Ways to Give Employees Performance Awards", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Gino, F. (2017, May 17), "Leaders Say They Want Nonconformist Employees. They Sure Don't Act Like It.", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Gino, F. (October 30, 2018), "C-Suite Strategies (A Special Report) --- Want to Run a Good Meeting? First, Take a Comedy Class", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Gottfried, M. (October 21, 2021), "Let's Make a Deal -- Just Don't Use That Word", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Gregersen, H. (May 14, 2019), "C-Suite Strategies (A Special Report) --- To Be a Better Leader, Ask Better Questions", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Kahneman, D., et al. (May 15, 2021), "REVIEW --- Good Moods Often Lead to Bad Decisions", Wall Street Journal [ CSUN Library (ABI Inform) ]
- King, M. (February 20, 2018), "C-Suite Strategies (A Special Report) --- The Hidden Status Battles That Can Roil the Office", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Lublin, J. (January 10, 2019), "Management -- Your Executive Career: Know-It-All Bosses Have a Lot to Learn", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Luca, M. (January 4, 2022), "A Mindset For Motivation", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Oliver, S. (March 10, 2021), "Workplace Technology (A Special Report) --- Slack, Zoom or Gmail?", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Pfeffer, J. (March 2-3, 2019), "The Hidden Costs of Stressed-out Workers", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Reddy, S. (2017, Jun 27), "Doctors Learn How to Give the Worst News", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Rogelberg, S. (February 16, 2019), "The Science of Better Meetings", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Rothbard, N. (October 24, 2011), "Leadership: Human Resources (A Special Report) --- Put on a Happy Face; Seriously: If employees start the day in a good mood, it can have a huge impact on the company's performance", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Samuel, A. (February 20, 2018), "C-Suite Strategies (A Special Report) --- What My Son With Autism Taught Me About Managing People", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Samuel, A. (November 1, 2021), "C-Suite Strategies (A Special Report) --- Come Back To the Office, Pretty Please", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Sandberg, J. (2007), "I'm Not Really Late, I'm Just Indulging in Magical Thinking", Wall Street Journal, Nov 13 [ CSUN Library (ABI Inform) ]
- Shellenbarger, S. (May 27, 2015), "They Make the Trains Run on Time, but at What Cost?", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Shellenbarger, S. (January 18, 2017), "Life & Arts -- Work & Family: How to Manage a Demanding Boss", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Shellenbarger, S. (December 4, 2018), "Overcoming the Terror of an Impromptu Speech", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Starmans, C., et al. (2017, Apr 29), "Inequality Isn't the Real Issue", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Stearn, A. (May 2, 2020), "OFF DUTY --- The Kids Issue: Gear & Gadgets: 'Can We Pretty-Please Build a Bot?'", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Stulberg, B. (November 20-21, 2021), "Five Principles for a Better Post-Pandemic You", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Sutton, R. (2018, Oct 30), "The Biggest Mistakes Bosses Make When Making Decisions", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Terlep, S. (September 26, 2020), "Exchange --- A New CEO Faces a Clorox Wipes Challenge", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Tiberius, V. (December 31, 2022), "REVIEW --- For the New Year, Figuring Out What Matters Most", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Tierney, J., and Baumeister, R. (December 28, 2019), "REVIEW --- For the New Year, Say No to Negativity", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Walker, S. (2018, Nov 24), "Gratitude is Good for Business", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Walker, S. (2019, Mar 23), "One Fix For All That's Wrong: Better Managers", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Wallace, J. (December 3, 2022), "REVIEW --- The Power of Mattering at Work", Wall Street Journal, [ CSUN Library (ABI Inform) ]
- Wartzman, R., and Crosby, L. (2018, Aug 13), "The Key Factor Driving A Company's Results: Its People", Wall Street Journal [ CSUN Library (ABI Inform) ]
- West, T. (Feb 22, 2022), "C-Suite Strategies --- How To Deal With The Office Jerk: Most of us want to either ignore annoying colleagues", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Wolfe, R. (February 23, 2034), "The Lifespan of New Appliances Shrinks", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Woo, S. (2017, Mar 13), "In Search of a Perfect Team: Who works best with whom? Now we know", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Ziobro, P. (January 3, 2020), "To Simplify, Mattel Gets the Red Out", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Zweig, J. (May 22, 2021), "EXCHANGE --- Weekend Investor -- The Intelligent Investor: A Psychologist's Prescription For Disciplined Investing", Wall Street Journal [ CSUN Library (ABI Inform) ]
- Zweig, J. (2018, August 25), "That Cocky Voice in Your Head is Wrong", Wall Street Journal [ CSUN Library (ABI Inform) ]
Reference Materials
The "quasi-peer-reviewed" materials are short, "encyclopedic-like" materials.
These are good starting points for initial study and further intellectual pursuit.
Instructor-provided Materials
The materials are brief summaries of topics that are typically not included
in the textbook or other materials. These materials originate with the instructor in some form.