"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 370 course, Class #  13410, for the Fall, 2017 semester. This course meets Tue/Thu 9:30am - 10:45am (Tue 8/29 - Thu 12/14, 16 weeks) in BB1212 [ Campus Map, Google Maps, Google Earth ].

The following summary identifies the key terms used in the course outline.

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.

Question:

A general organizing question to place this particular material in context

Topic(s):

General topic(s) to be discussed

Whetton/Cameron:

Readings from the textbook

HBR:

Readings from the Harvard Business Review materials

Supplemental:

Readings from the supplemental materials (or occasionally, a direct, online resource)

Due:

Assignment or report due at the immediate beginning of class

Review:

Usually a student-led review of an assignment or report

Exercise:

done individually or in teams (announced and collected in-class)

Activity:

done individually or in teams (announced and done in-class)

Lecture:

a lecture or presentation done by the instructor

Quiz:

a relatively short test

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials, Class Introduction
• Lecture: Miscellaneous Announcements [ .ppt ] (Tue. Aug 29, 2017)
• Lecture: Continuous Improvement for Writing - Introduction [ .ppt ]
• Supplemental: Sandberg (Tardiness Contagion)
• Lecture: Introductory Background Lecture [ .pptx ] (Thu. Aug 31, 2017)
• Activity: Management Reflection #1

• Topic(s): Enrollment Management
• HBR: Hill (Becoming the Boss)
• Activity: Class "Icebreaker" [ .ppt ]

• Whetton/Cameron: Introduction
• Whetton/Cameron: Ch. 1, Developing Self-Awareness
• Supplemental: Davidson (Soft Skills)
• Supplemental: Buchanan (Drucker on Management)
• Supplemental (CSUN Only): Movie "Buck" [ (stream), (download) ]
• Activity: Movie "Buck"
• Supplemental (print and bring to class): "Buck" Analysis [ .pdf ] (Sun. Sep 3, 2017)

• HBR: David/Congleton (Emotional Agility)
• Activity: Movie "Buck" (continued)

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Lecture: Exercises and Skills [ .ppt ]
• Whetton/Cameron: Ch. 2, Managing Personal Stress
• (contingency)

• HBR: Hallowell (Underperform)
• HBR: Coutu (Resilience)
• (contingency)

• Examples of Strong Writing: Sentences [ .ppt ], Paragraphs [ .ppt ], and Arguments [ .ppt ]
• Examples of Areas for Improvement: Language Use and Grammar [ .ppt ]
  • Detailed Writing Errors (CSUN Only) [ .xls ]
  • Supplemental: Continuous Improvement for Writing - Syntax [ .ppt ]
• Improving your Writing Score [ .ppt ] (Sat. Sep 16, 2017)
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part I (Youtube) ]
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part II (Youtube) ]
• Lecture: Team Assignment
• Lecture: Description of 'Management Skills at the Movies' deliverables: choices and analysis (written and presentation)
• (contingency)

• Whetton/Cameron: Ch. 3, Solving Problems Analytically and Creatively
• Lecture: Decision-making in Management (Summary) [ .ppt ] (Wed. Sep 29, 2021)
• Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
• HBR: Wedell-Wedellsborg (Solving the Right Problems)
• Supplemental: Gino (Nonconformist Employees)
• (contingency)

• Due: Management Reflection #3 (Expressing Gratitude)
• Whetton/Cameron: Ch. 4, Building Relationships by Communicating Supportively
• HBR: Heen/Stone (Find the Coaching in the Criticism)
• HBR: Manzoni (Delivering Bad News)
• Supplemental: Reddy (Doctors Deliver Bad News)
• Lecture: Important Business Communication Skills [ .pdf ]
• Examples of Strong Writing: Supportive Communication [ .ppt ]

• Whetton/Cameron: Ch. 5, Gaining Power and Influence
• Lecture: Position-Power (Networking) [ .ppt ]
• HBR: Keltner (Power/Corruption)

• Due: First, second, and third movie choices
• Whetton/Cameron: Ch. 6, Motivating Others
• Supplemental: Shellenbarger (cost of running trains)
• Supplemental: Starmans, et al. (Inequality)

• HBR: Herzberg (Motivate Employees)
• HBR: Amabile/Kramer (Power of Small Wins)
• (contingency)

• Lecture (Fall, 'Professor for a Day'): Guest, Roy Salter, Senior Advisor, Corporate Finance, FTI Consulting
• Whetton/Cameron: Ch. 7, Managing Conflict

• HBR: Toegel/Barsoux (Preempt Conflict)
• (contingency)

• Exam: Mid-term

• Whetton/Cameron: Ch. 8, Empowering and Delegating
• HBR: Walker (Saving Rookie Managers)
• Lecture: The 'Inverted' Org. Chart [ .html ]

• Due: Management Reflection #5 (Empowering Ourselves/Improving Graduation)
• Whetton/Cameron: Ch. 9, Building Effective Teams and Teamwork
• Activity: Handout reading for next class meeting (homework)

• HBR: Katzenbach/Smith (Discipline of Teams)
• Activity: Continuous Improvement for Writing: Paragraph-level [ .ppt ]
• (contingency)

• Due: Assignment: Management Skills at the Movies (Written)
• Whetton/Cameron: Ch. 10, Leading Positive Change
• HBR: Heifetz/Linsky (Survival Guide)
• Lecture: Scarcity Mindset vs. Abundance Mindset [ .ppt ] (Fri. Nov 2, 2018)

• Lecture: Presenter Team's Responsibilities
• Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
• HBR: Conger (Art of Persuasion)
• HBR: Antonokis/Fenley/Liechti (Learning Charisma)

• Lecture: Audience Teams' Responsibilities
• Lecture: Discussion ("Challenge") Question Template (1 per team per presentation) [ .pdf ]
• Activity: Comprehensive, Integrative Analysis
  • Management Skills Development (Culture and Change at Uber) [ .pdf ] (Sat. Jun 17, 2017)
• (contingency)

• (no class: practice your presentations)
• (contingency)

• Due: Management Skills at the Movies (Presentation) - Team 1

• Due: Management Skills at the Movies (Presentation) - Team 2

• Due: Management Skills at the Movies (Presentation) - Team 3

• (no class, Thanksgiving Day Holiday)

• Due: Management Skills at the Movies (Presentation) - Team 4

• Due: Management Skills at the Movies (Presentation) - Team 5

• Due: Management Skills at the Movies (Presentation) - Team 6

• (no class-campus closed)
• Due: Comprehensive, Integrative Analysis
• (student evaluations of faculty) (please complete by Fri. Dec 8^th) [ .html ]
• Activity: Formal Team Evaluation
• (contingency)

• Note: Special Time - (8:00am - 10:00am)
• Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
• Exam: Final Exam