"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 360 course, Class #  13570, for the Fall, 2016 semester. This course meets Fri 8:00am - 10:45am (Fri 9/2 - Fri 12/16, 16 weeks) in NA101 [ Campus Map, Google Maps, Google Earth ].

The following summary identifies the key terms used in the course outline.

Question:

A general organizing question to place this particular material in context

Topic(s):

General topic(s) to be discussed

Schermerhorn:

Readings from the textbook

HBR:

Readings from the Harvard Business Review materials (if any)

Supplemental:

Readings from the supplemental materials (or by direct link)

Due:

Assignment or report due at the immediate beginning of class

Review:

Usually a student-led review of an assignment or report

Exercise:

done individually or in teams (announced and completed in-class)

Activity:

done individually or in teams (completed in-class)

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address (e.g., "john.doe.14@my.csun.edu") and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials
• Lecture: Miscellaneous Announcements [ .ppt ] (Tue. Aug 30, 2016)
• Topic(s): [ WileyPlus course ]
• Lecture: Data on Students from this Semester
• Lecture: Data on Student Performance from a prior Semester
• Lecture: Prof. Wayne's Tips for MGT 360 Success [ .ppt ]
• Lecture: Continuous Improvement for Writing - Introduction [ .ppt ]
• Lecture: The Context of 'Management and Organizational Behavior' [ .html ]
• Lecture: "Buck" (movie clips)
• Supplemental: Sandberg (Tardiness Contagion)

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Topic(s): Enrollment Management
• Schermerhorn: Chapter 2: Management Learning Past to Present
• Lecture: A Prelude to Behaviorism [ .ppt ] (Tue. Jul 17, 2018)
• Supplemental: Davidson (Soft Skills)
• Supplemental: Buchanan (Drucker on Management)

• Examples of Strong Writing: Sentences [ .ppt ], Paragraphs [ .ppt ], and Arguments [ .ppt ]
• Examples of Areas for Improvement: Language Use and Grammar [ .ppt ]
  • Detailed Writing Errors (CSUN Only) [ .xls ]
  • Supplemental: Continuous Improvement for Writing - Syntax [ .ppt ]
• Improving your Writing Score [ .ppt ] (Mon. Sep 12, 2016)
• Schermerhorn: Chapter 1: Management Today
• Supplemental (CSUN only): Covel (Van Meter Co.) [ .pdf | .docx ]
• Activity: Student-led discussion (Organizational Opportunity/Challenge Essay)

• Due: Covel paper exercise (Chapter 1 P-L-O-C Analysis)
• Lecture: Ethical Decision-making [ .ppt ] (Fri. Oct 29, 2021)
• Schermerhorn: Chapter 3: Ethics and Social Responsibility
• Lecture: Corporate Social Responsibility
• Supplemental (CSUN only): Management: Social Responsibility [ .pdf ]
• Supplemental: Ball (King Pacific)

• Schermerhorn: Chapter 13: Human Resources Management
• Lecture: Mary Tyler Moore (clip) - "Love is All Around" (Season 1, Disk 1, Episode 1)
• Lecture: HR Examples/Current Issues
  • Compliance [ .ppt ] (Thu. Jan 16, 2020)
  • Strategy [ .ppt ] (Thu. Jan 16, 2020)
• Supplemental: Bensinger (Amazon)
• Supplemental: Feintzeig (grading employees)
• Lecture: Differences in Professional and Management Evaluations [ .ppt ] (Tue. Jun 14, 2016)
  • Supplemental: Sample Performance Evaluation Form - CSUN Professional (Staff) [ .pdf ]
  • Supplemental: Sample Performance Evaluation Form - CSUN Management (Administrator) [ .pdf ]
• Additional/Optional Activity (Fall): DNCOBAE Career Education Conference, Fri. Sep. 30th, 9:00am-2:00pm, Juniper Hall [ Flyer, Details, Registration ]

• Schermerhorn: Chapter 5: Global Management and Cultural Diversity
• Supplemental: McCartney (Etihad, Qatar and Emirates Airlines)
• Supplemental: Shellenbarger (cost of running trains)
• Schermerhorn: Chapter 12: Organizational Culture and Change
• Lecture: Organizational Culture and Rites [ .ppt ] (Thu. Jun 1, 2017)
• Supplemental: Chozick (NASCAR)
• Supplemental (CSUN only): Glazer/Rexrode (Wall Street) [ .pdf ]
• Supplemental (CSUN only): Jargon/Benoit (Darden/Olive Garden) [ .pdf ]

• Schermerhorn: Chapter 7: Information and Decision Making
• Lecture: Big Bang Theory (clip) Hypothesis Testing - "The Fuzzy Boots Corollary" (Season 1, Disk 1, Episode 3)
• Lecture: Big Bang Theory (clip) Optimization - "The Financial Permeability" (Season 2, Disk 3, Episode 14)
• Lecture: Big Bang Theory (clip) Heuristic Flowchart - "The Friendship Algorithm" (Season 2, Disk 3, Episode 13)
• Lecture: Decision-making in Management [ .ppt ] (Wed. Nov 15, 2017)
• Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
• (contingency)

• Exam: Mid-term
• Lecture (Fall): Guest CSUN Volunteer Income Tax Assistance (VITA) program
• Schermerhorn: Chapter 10: Strategy and Strategic Management
• Supplemental: Porter's Value Chain
• Lecture: Examples of Organizational Values and Strategic Vision/Mission/Objectives/Goals
  • Andy Gump, AMGEN, Midnight Mission, LA City Fire Department (.pdf) (pp. 1, 12, and 16 only)
• (contingency)

• Due: Assignment: Personality Profile Essay
• Schermerhorn: Chapter 4: Environment, Innovation, and Sustainability
• Schermerhorn: Chapter 8: Planning Processes and Techniques
• Supplemental: "PESTEL" Analysis
  • [ Analysis overview (.html), Examples (.ppt) ]
• Supplemental: Economic Drivers

• Due: Strategy Current Event [ .pdf ] (Wed. Jan 4, 2017)
• Supplemental: "RBV" Analysis
  • [ Examples (.ppt) ]
• Supplemental: Rigdon (Kodak, 1991)
• Supplemental: Munir (Kodak, 2012)
• Supplemental (CSUN only): Vance (Tesla) [ .pdf ]
• Activity: Student-led discussion (Strategy Current Events)
• Supplemental: Simon/Barr (Entrepreneurship)
• Schermerhorn: Chapter 6: Entrepreneurship and New Ventures
• Lecture: Strategy and Entrepreneurship [ .ppt ] (Wed. Dec 16, 2020)
• Schermerhorn: Chapter 9: Control Processes and Systems
• Supplemental: Project Management
• Lecture: Balanced Scorecard Example (Barclays Bank)
  • Citizenship Plan (Values/Vision/Mission) [ .html ]
  • Balanced Scorecard (Design/Results/Progress) [ .html ]
• Supplemental: Esterl (Coca-Cola)

• (no class, Veterans' Day)

• (student evaluations of faculty)
• Improving your Writing Score [ .ppt ] (Mon. Nov 14, 2016)
• Examples of Strong Writing: Supportive Communication [ .ppt ] and Task Performance [ .ppt ]
• Schermerhorn: Chapter 11: Organization Structures and Design
• Supplemental: Albergotti (Facebook)
• Supplemental: Silverman (Zappos)
• Supplemental: Feintzeig (middle managers)
• Schermerhorn: Chapter 17: Teams and Teamwork
• Supplemental: Dvorak (Teams)
• Schermerhorn: Chapter 18: Communicating and Collaboration
• Lecture: Important Business Communication Skills [ .pdf ]
• Lecture: Conflict: Organizational and Personal

• (no class, Thanksgiving Recess)

• Due: Assignment: Management Analysis Report
• Schermerhorn: Chapter 15: Individual Behavior
• Supplemental: Goleman (Emotional Intelligence)
• Schermerhorn: Chapter 16: Motivation Theory and Practice
• Supplemental: Lublin (Implicit Biases)
• Supplemental: French and Raven (Power)
• Supplemental: Evans (Machiavelli)
• Exercise (print and bring to class): Video Case ("Spanglish" clip) [ .pdf ] (Fri. Jul 15, 2016)

• Due: Moodle submissions...(will be discussed during the prior class)
• Schermerhorn: Chapter 14: Leading and Leadership Development
• Supplemental: Lehrer (Heroes)
• Supplemental: Streeter (Arthur Winston)
• Exercise (print and bring to class): Video Case ("Scent of a Woman" clip) [ .pdf ] (Fri. Jul 15, 2016)
• Supplemental: Karlgaard (Drucker on 21st-Century Issues)
• 21st Century Management Issues [ .ppt ] (Fri. Jul 15, 2016)
• Further Study in Management [ .html ] (Mon. Jul 18, 2011)
• Final Exam Topics [ .ppt ] (Fri. Nov 11, 2016)
• (contingency)

• Note: Special Time - (8:00am - 10:00am)
• Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
• Examples of Strong Writing: Upward Influence [ .ppt ]
• Exam: Final Exam