Course Outline/Calendar
CSUN
Management 360
Principles of Management and Organizational Behavior
Summer, 2015
10748
Tue/Thu 1:00pm - 4:15pm (Tue 5/26 - Tue 7/7, 6 weeks, Session II)
JH2206
(traditional format)
Fri, Jun 26, 2015
[updated: Friday, June 26, 2015]
"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)
Course Outline/Calendar
The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 360 course, Class # 10748, for the Summer, 2015 semester.
This course meets Tue/Thu 1:00pm - 4:15pm (Tue 5/26 - Tue 7/7, 6 weeks, Session II) in JH2206 [ Campus Map, Google Maps, Google Earth ].
The following summary identifies the key terms used in the course outline.
- Question:
- A general organizing question to place this particular material in context
- Topic(s):
- General topic(s) to be discussed
- Neck:
- Readings from the textbook
- HBR:
- Readings from the Harvard Business Review materials (if any)
- Supplemental:
- Readings from the supplemental materials (or by direct link)
- Due:
- Assignment or report due at the immediate beginning of class
- Review:
- Usually a student-led review of an assignment or report
- Exercise:
- done individually or in teams (announced and collected in-class)
- Activity:
- done individually or in teams (announced and done in-class)
- Quiz:
- a relatively short test
- Exam:
- a relatively long test
- (contingency)
- Slack time embedded during the course to cover unforeseen events
Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address (e.g., "john.doe.14@my.csun.edu") and their CSUN password.
The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.
Week 1: Tue. May 26, 2015
Question: How is success defined in this course?
Question: Why study Management and Organizational Behavior?
Question: What does Management and Organizational Behavior look like at 30,000 feet?
Question: What are the primary activities of management?
Question: How do professionals, managers, and executives influence knowledgable others in a substantive manner?
Question: Who is a manager?
- Topic(s): Enrollment Management, Class Materials
- Topic(s): [ WileyPlus course ]
- Lecture: Data on Students from this Semester
- Lecture: Data on Student Performance from a prior Semester
- Lecture: Prof. Wayne's Tips for MGT 360 Success [ .ppt ]
- Lecture: Continuous Improvement for Writing - Introduction [ .ppt ]
- Lecture: The Context of 'Management and Organizational Behavior' [ .html ]
- Lecture: "Buck" (movie clips)
- Supplemental: Sandberg (Tardiness Contagion)
- Lecture: A Prelude to Behaviorism [ .ppt ] (Tue. Jul 17, 2018)
- Neck: Chapter 1: Management in the 21st Century
- Supplemental: Jargon (Starbucks)
- Supplemental: Lohr (NetFlix)
Week 1: Thu. May 28, 2015
Question: What does planning, leading, organizing, and controlling look like in practice?
Question: What have we learned from the significant organizational challenges and opportunities in the past?
Question: Who are the key internal and external stakeholders for an organization?
- Due: Assignment: Organizational Problem/Challenge Essay
- Topic(s): Enrollment Management
- Supplemental: Buchanan (Drucker on Management)
- Supplemental: Covel (Van Meter Co.)
Week 2: Tue. Jun 2, 2015
Question: What is business ethics and how do professionals, managers, and executives apply them in practice?
Question: What are the wider organizational missions and individual values in the contemporary, global economy?
- Guest: Prof. Cristina Rubio (research participation opportunity) [ web page, email ]
- Supplemental: Continuous Improvement for Writing - Syntax [ .ppt ]
- Improving your Writing Score [ .ppt ] (Mon. Jun 1, 2015)
- Detailed Writing Errors (CSUN Only) [ .xls ]
- Examples of Key Issues [ .ppt ]
- Neck: Chapter 2: The Evolution of Management
- Activity: Student-led discussion (Organizational Problem/Challenge Essay)
- Lecture: Ethical Decision-making [ .ppt ] (Fri. Oct 29, 2021)
- Neck: Chapter 6: Ethics and Social Responsibility
- Lecture: Corporate Social Responsibility
- Supplemental (CSUN only): Management: Social Responsibility [ .pdf ]
- Supplemental: Ball (King Pacific)
- Supplemental: Deloitte (CSR Report)
Week 2: Thu. Jun 4, 2015
Question: How does an organization leverage labor-intensive infrastructures?
Question: Where are the deepest strengths and deepest weaknesses within complex organizations?
Question: What are the formal and informal feedback mechanisms in an organization?
Question: What is organizational culture and why does it matter?
Question: What does the organization look like through multiple "lenses?"
Question: Why do people resist change, and what can a leader do about it?
- Due: Moodle (Update Moodle Profile) [ .pdf ] (Wed. Apr 15, 2015)
- Neck: Chapter 11: The Human Side of Management
- Lecture: Mary Tyler Moore (clip) - "Love is All Around" (Season 1, Disk 1, Episode 1)
- Lecture: HR Compliance Examples/Current Issues [ .ppt ] (Thu. Jan 16, 2020)
- Supplemental: Bensinger (Amazon)
- Supplemental: Kapner (Citigroup)
- Supplemental: Feintzeig (grading employees)
- Lecture: Differences in Professional and Management Evaluations [ .ppt ] (Tue. Jun 14, 2016)
- Supplemental: Sample Performance Evaluation Form - CSUN Staff (Professionals) [ .pdf ]
- Supplemental: Sample Performance Evaluation Form - CSUN Administrators (Management) [ .pdf ]
- Neck: Chapter 4: Organizations and Change Management
- Lecture: Organizational Culture and Rites [ .ppt ] (Thu. Jun 1, 2017)
- Supplemental: Chozick (NASCAR)
- Supplemental/Exercise (print and bring to class): Glazer/Rexrode (Wall Street)
- Supplemental/Exercise (print and bring to class): Paris (Carnival Cruises)
- Neck: Chapter 5: Diversity in a Global Economy
- Supplemental: McCartney (Etihad, Qatar and Emirates Airlines)
- Supplemental: Shellenbarger (cost of running trains)
Week 3: Tue. Jun 9, 2015
Question: How do individuals and organizations make optimal decisions in the face of uncertainty?
- Neck: Chapter 7: Making Better Decisions
- Lecture: Big Bang Theory (clip) - "The Fuzzy Boots Corollary" (Season 1, Disk 1, Episode 3)
- Lecture: Big Bang Theory (clip) - "The Financial Permeability" (Season 2, Disk 3, Episode 14)
- Lecture: Decision-making in Management [ .ppt ] (Wed. Nov 15, 2017)
- Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
- Lecture: "Moneyball" (movie clips)
- (contingency)
Week 3: Thu. Jun 11, 2015
Question: What does the mind of a strategist look like?
- Exam: Mid-term
- Neck: Chapter 8: Setting Goals
- Lecture: Examples of Organizational Values and Strategic Vision/Mission/Objectives/Goals
- (contingency)
Week 4: Tue. Jun 16, 2015
Question: What does the external body of a strategist look like?
- Due: Assignment: Personality Profile Essay
- Neck: Chapter 9: Designing Strategies
- Supplemental: "PESTEL" Analysis
- Supplemental: Economic Benefit and Cost Drivers
- Supplemental: Porter's Generic Strategies
- Supplemental: Porter's Five-Forces
Week 4: Thu. Jun 18, 2015
Question: What does the internal body of a strategist look like?
Question: What do objectives and goals look like when a professional isn't included in strategy formulation?
Question: How can an organization broadly assess the extent to which the organization has achieved (or not) its strategic goals?
- Supplemental: Porter's Value Chain
- Supplemental: "RBV" Analysis
- Supplemental: [ PESTEL v. RBV (.pdf) ]
- Supplemental: Balanced Scorecard
- Supplemental: Project Management
- Lecture: Balanced Scorecard Example (Barclays Bank)
- Citizenship Plan (Values/Vision/Mission) [ .html ]
- Balanced Scorecard (Design/Results/Progress) [ .html ]
- Improving your Writing Score [ .ppt ] (Wed. Jun 17, 2015)
Week 5: Tue. Jun 23, 2015
Question: What can we learn about process, product, and business-level strategy from current events?
Question: What does a generic business plan look like for a business start-up or other, similar entrepreneurial endeavors?
- Due: Strategy Current Event [ .pdf ] (Wed. Jan 4, 2017)
- Supplemental: Rigdon (Kodak, 1991)
- Supplemental: Munir (Kodak, 2012)
- Supplemental: Vance (Tesla)
- Supplemental: Jargon (Golden Arches-McDonalds)
- Activity: Student-led discussion (Strategy Current Events)
- Supplemental: Simon/Barr (Entrepreneurship)
- Neck: Chapter 18: Entrepreneurship and Innovation
- Lecture: Strategy and Entrepreneurship [ .ppt ] (Wed. Dec 16, 2020)
Week 5: Thu. Jun 25, 2015
Question: What is the optimal overall design to best meet the mission of the organization?
Question: How do we design persistently successful organizational units in contemporary society?
Question: How does one attend to managing one's significant others (i.e., bosses and teammates)?
- Neck: Chapter 16: Information and Operations
- Supplemental: Esterl (Coca-Cola)
- Supplemental: Silverman (Tracking Sensors)
- Neck: Chapter 12: Managing Team Performance
- Supplemental: Dvorak (Teams)
- Lecture: Conflict: Organizational and Personal
- Supplemental (CSUN only): Conflict: Organizational and Personal [ .pdf ]
- Neck: Chapter 10: Structuring Organizations
- Supplemental: Albergotti (Facebook)
Week 6: Tue. Jun 30, 2015
Question: How does one communicate extraordinarily well in an organizational context?
Question: Other than differing expectations, what is the root cause of most organizational pathologies?
Question: What are the origins of motivation?
Question: Can "emotional intelligence" complement "cognitive intelligence"?
Question: What do we know (and not know) about trust?
Question: What do we know about power in organizations, and how we can leverage (without abusing) that knowledge to our advantage?
Question: What are the subtle aspects of day-to-day organizational behavior that matter greatly to managers?
Question: What function of management is most associated with organization success?
- Due: Assignment: Common MGT 360 Management Analysis Report
- Lecture: Important Business Communication Skills [ .pdf ]
- Neck: Chapter 14: Understanding Individual Behavior
- Neck: Chapter 15: Communicating and Motivating Others
- Supplemental: Lublin (Implicit Biases)
- Supplemental: Goleman (Emotional Intelligence)
- Supplemental: Carpenter textbook chapter (Motivation) [ .pdf ]
- Supplemental: French and Raven (Power)
- Supplemental: Evans (Machiavelli)
- Neck: Chapter 13: Managers as Leaders
- Supplemental: Lehrer (Heroes)
- Supplemental: Streeter (Arthur Winston)
- Exercise (print and bring to class): Video Case ("Spanglish" clip) [ .pdf ] (Wed. Apr 15, 2015)
Week 6: Thu. Jul 2, 2015
Question: How are all of the elements in an organizational system interconnected?
Question: Where can I contribute? Where do I belong?
Question: What have the students learned and what can they contribute to others?
- Exercise (print and bring to class): Video Case ("Scent of a Woman" clip) [ .pdf ] (Mon. Jun 29, 2015)
- Exercise (print and bring to class): Video Case ("Other People's Money" clip) [ .pdf ] (Fri. Apr 24, 2015)
- Supplemental: Karlgaard (Drucker on 21st-Century Issues)
- 21st Century Management Issues [ .ppt ] (Mon. Jun 15, 2015)
- Lecture: Systems Dynamics [ .pptx ]
- Further Study in Management [ .html ] (Mon. Jul 18, 2011)
- Final Exam Topics [ .ppt ] (Fri. Jun 12, 2015)
- (contingency)
Week 7: Tue. Jul 7, 2015