"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 370 course, Class #  13166, for the Spring, 2017 semester. This course meets Thu 7:00pm - 9:45pm (Thu 1/26 - Thu 5/18, 16 weeks) in JH2206 [ Campus Map, Google Maps, Google Earth ].

The following summary identifies the key terms used in the course outline.

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.

Question:

A general organizing question to place this particular material in context

Topic(s):

General topic(s) to be discussed

Whetton/Cameron:

Readings from the textbook

HBR:

Readings from the Harvard Business Review materials

Supplemental:

Readings from the supplemental materials (or occasionally, a direct, online resource)

Due:

Assignment or report due at the immediate beginning of class

Review:

Usually a student-led review of an assignment or report

Exercise:

done individually or in teams (announced and collected in-class)

Activity:

done individually or in teams (announced and done in-class)

Lecture:

a lecture or presentation done by the instructor

Quiz:

a relatively short test

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials, Class Introduction
• Lecture: Miscellaneous Announcements [ .ppt ] (Mon. Mar 6, 2017)
• Lecture: Continuous Improvement for Writing - Introduction [ .ppt ]
• Supplemental: Sandberg (Tardiness Contagion)
• Lecture: Introductory Background Lecture [ .pptx ]
• Activity: Class "Icebreaker" [ .ppt ]
• Activity: Management Reflection #1

• Whetton/Cameron: Introduction
• Whetton/Cameron: Ch. 1, Developing Self-Awareness
• Supplemental: Davidson (Soft Skills)
• Supplemental: Buchanan (Drucker on Management)
• Activity: Movie "Buck"
• Supplemental (CSUN Only): Movie "Buck" [ (stream), (download) ]
• Supplemental (print and bring to class): "Buck" Analysis [ .pdf ] (Tue. Jan 31, 2017)

• Lecture: Exercises and Skills [ .ppt ]
• Due: Assignment: Organizational Opportunity/Challenge Essay
• Whetton/Cameron: Ch. 2, Managing Personal Stress
• (contingency)

• Examples of Strong Writing: Sentences [ .ppt ], Paragraphs [ .ppt ], and Arguments [ .ppt ]
• Examples of Areas for Improvement: Language Use and Grammar [ .ppt ]
  • Detailed Writing Errors (CSUN Only) [ .xls ]
  • Supplemental: Continuous Improvement for Writing - Syntax [ .ppt ]
• Improving your Writing Score [ .ppt ] (Mon. Feb 13, 2017)
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part I (Youtube) ]
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part II (Youtube) ]
• Lecture: Team Assignment
• Lecture: Description of 'Management Skills at the Movies' deliverables: choices and analysis (written and presentation)
• Lecture: Decision-making in Management (Summary) [ .ppt ] (Wed. Sep 29, 2021)
• Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
• Whetton/Cameron: Ch. 3, Solving Problems Analytically and Creatively
• (contingency)

• Due: Management Reflection #3 (Expressing Gratitude)
• Whetton/Cameron: Ch. 4, Building Relationships by Communicating Supportively
• Lecture: Important Business Communication Skills [ .pdf ]
• Whetton/Cameron: Ch. 5, Gaining Power and Influence
• Lecture: Position-Power (Networking) [ .ppt ]

• Note: Special Time - (8:30pm - 9:45pm)
• Due: First movie choice and second (alternate) movie choice
• Note: Attend CSUN Nazarian College 'Industry Night'
• Whetton/Cameron: Ch. 6, Motivating Others
• Supplemental: Starmans, et al. (Inequality)

• Whetton/Cameron: Ch. 7, Managing Conflict
• (contingency)

• Exam: Mid-term
• Whetton/Cameron: Ch. 8, Empowering and Delegating
• Lecture: The 'Inverted' Org. Chart [ .html ]

• (no class, Spring Recess)

• Whetton/Cameron: Ch. 9, Building Effective Teams and Teamwork

• Due: Assignment: Management Skills at the Movies (Written)
• Whetton/Cameron: Ch. 10, Leading Positive Change
• Supplemental: Scarcity Mindset vs. Abundance Mindset [ .ppt ] (Fri. Nov 2, 2018)

• Lecture: Presenter Team's Responsibilities
• Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
• Lecture: Audience Teams' Responsibilities
• Lecture: Discussion ("Challenge") Question Template (1 per team per presentation) [ .pdf ]
• (contingency)

• Due: Management Skills at the Movies (Presentation) - Teams 1 and 2

• (no scheduled class; just work in teams)
• Activity: Comprehensive, Integrative Analysis
  • Management Skills Development (CSUN Performance Evaluations) [ .pdf ] (Tue. Apr 11, 2017)
• (contingency)

• Due: Management Skills at the Movies (Presentation) - Teams 3 and 4
• (student evaluations of faculty)

• Due: Comprehensive, Integrative Analysis
• Due: Management Skills at the Movies (Presentation) - Teams 5 and 6

• Activity: Formal Team Evaluation
• Note: Special Time - (8:00pm - 10:00pm)
• Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
• Exam: Final Exam