"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 360bh course, Class # 13646, for the Fall, 2024 semester. This course meets Mon/Wed 5:30pm - 6:45pm (Mon 8/26 - Mon 12/9, 16 weeks) in BB1103 [ Campus Map ]. This course is taught in the in-person format. This course is offered by the College of Business and Economics at California State University, Northridge (CSUN). CSU Northridge is one of 23 campuses in the California State University system.

The following summary identifies the key terms used in the course outline.

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.

Question:

A general organizing question to place this particular material in context

Topic(s):

General topic(s) to be discussed

Whetton/Cameron:

Readings from the textbook

Library:

Readings from the library materials (or occasionally, a direct, online resource)

Supplemental:

Miscellaneous Readings

Due:

Assignment or report due at the immediate beginning of class

Review:

Usually a student-led review of an assignment or report

Exercise:

done individually or in teams (announced and collected in-class)

Activity:

done individually or in teams (announced and done either in-class or as homework)

Lecture:

a lecture or presentation done by the instructor

Video Clip(s):

Video Clip(s) shown in class, typically from a movie or TV show

Quiz:

a relatively short test

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials, Class Introduction
• Assumptions I'll Make About You:
  • Supplemental: Student Success: The Multiple Perspectives of a Business Student [ .pptx ]
  • Ethical Decision-making [ .pptx ] (Sat. Jul 16, 2022)
  • Teams and Teamwork [ .pdf ] (Tue. Nov 9, 2021)
  • Sample Quiz - Spreadsheets [ .pdf ]
  • Examples of Strong Writing: Sentences [ .pptx ], Paragraphs [ .pptx ], Arguments [ .pptx ], and Style [ .pptx ]
  • Examples of Areas for Improvement: Language Use and Grammar [ .pptx ]
    • Detailed Writing Errors [ .xlsx ]
  • Lecture: Professional Influence (Elements of an Argument) [ .pptx ]
  • Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
• Lecture: Course Introduction [ .pptx ] (Mon. Jun 3, 2024)
• Library: Sandberg (Tardiness Contagion)
• Library: Shellenbarger (Impromptu Speech)
• Topic(s): Enrollment Management
• Library: Wartzman/Crosby (Employee Engagement)

• Whetton/Cameron: Introduction
• Library: Terlep (Clorox)
  • Question(s): Why is CEO Linda Rendle an interesting person? What was her early involvement with strategy at Clorox?
• Library: Davidson (Soft Skills)
  • Question(s): What do Soft Skills look like day-to-day, in practice? Why is it so difficult for employers to find quality professionals with Soft Skills? Of the three broad areas covered in our Textbook chapters (personal, interpersonal, group), which do you have strengths in and which do you have more work to do to improve? Would others agree with your assessment of yourself?
• Whetton/Cameron: Ch. 1, Developing Self-Awareness
• Library: Feintzeig (Multitasking)
• Supplemental: Buchanan, Inc. magazine (Drucker on Management) [ .pdf ]
  • Question(s): What does Peter Drucker recommend to build the most successful organizations and the most successful managers? What is an important idea from Textbook Chapter 1 that can be linked to an important idea in the article?
• Library: Samuel (Learning from Autism)
  • Question(s): Can you see in the article one or more of the five parts of the Model for Developing Management Skills (self-awareness, skill learning, skill analysis, skill practice, skill application)?
• Activity: Discuss Movie Analysis: "Buck"

• (no class, Labor Day Holiday)

• Supplemental: Movie "Buck" (in Canvas, click on "Files" or "Modules" on the left side, and then click on "buck.mp4" to watch this video)
• Supplemental: "Buck" Analysis [ .pdf, .docx ] (Sun. Jul 28, 2024)
• Due: "Buck" Analysis
• Activity: Discuss Assignment: Organizational Opportunity/Challenge Essay

• Lecture: Guest, Craig Oka/Danielle Rodriguez/Kelsey Beisecker (Director/Coordinator(s), Nazarian College Career Education and Professional Development (CEPD) Office)
  • office: BB2234, phone: 818-677-4697
  • Nazarian CEPD 'Handshake' Registration (answer the questionnaire to set up a profile) [ .html (login) ] [ .pdf (more Assignment details) ]
  • Nazarian CEPD 'VMock' Registration (create a login with your CSUN email address and upload your current resume twice) [ .html (login) ] [ .pdf (more Assignment details) ]
  • Supplemental: Important Career Dates For Fall, 2024
    • Industry Night Thu., September 26th, 2024, 6pm - 9pm, CSUN USU Northridge Center - [ .html ] (All Nazarian students)
    • Meet the Firms - Tue., September 17th, 2024, 6pm - 9pm, Odyssey Restaurant - Registration -> [ .html ] (Accountancy students)
• Whetton/Cameron: Ch. 2, Managing Stress and Well-Being
• Library: Feintzeig (Office Therapists)
• Library: Chen/Smith (Pandemic Burnout)
• Library: Stulberg (A Better Post-Pandemic You)
• Library: Samuel (A Better Post-Pandemic Office)

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Lecture: Exercises and Skills [ .pptx ]
• Activity: Management Reflection #2 (improving graduation rates)
• Activity: Management Reflection #3 (discuss only, due later)
• Library: Algoe (Gratitude)
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part I (Youtube) ]
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part II (Youtube) ]
• Lecture: Network Sociograms (Gratitude) [ .pptx ] (Mon. Jun 3, 2024)
• Library: Cutter (Hidden Company Stars)
• (contingency)

• Activity: Team Assignment
• Lecture: Description of 'Management Skills at the Movies' deliverables: choices and analysis (written and presentation)
• (contingency)

• Whetton/Cameron: Ch. 3, Solving Problems Analytically and Creatively
• Lecture: Decision-making in Management (Summary) [ .pptx ] (Mon. Jun 3, 2024)
• Lecture: Seven Approaches to Management Decision-making [ .pptx ] (Sat. May 28, 2022)
• Library: Lublin (Know-It-All-Bosses)
• Library: Sutton (Decision Mistakes)
• Library: Zweig (Cocky Voice)

• Presentation (Fall, 2024): (speaker tbd), Volunteer Income Tax Assistance (VITA) (.html)
• Library: Austin (Lego Serious Play)
• Library: Zweig (Noise/Decisions)
• Supplemental: Daniel Kahneman interview [ .html (source), .pdf (mirror) ]
• Library: Kahneman, et al. (Noise/Moods)

• Whetton/Cameron: Ch. 4, Building Relationships by Communicating Supportively
• Examples of Strong Writing: Supportive Communication [ .pptx ]
• Library: Berger (Finding the Words That Get Results)
• Library: Oliver (Slack, Zoom, or Gmail?)
• Library: Reddy (Doctors Deliver Bad News)
• Lecture: Important Business Communication Skills [ .pdf ]
• Lecture: Understanding 'real world' Communication ("theory") [ .pptx ]

• Due: First, second, and third movie choices
• Activity: Ch. 4 Analysis and Practice
• (contingency)

• Whetton/Cameron: Ch. 5, Gaining Power and Influence
• Lecture: Position-Power (Networking) [ .pptx ]
• Library: Feintzeig (power/being quiet)
• Library: Finkelstein (confident/overconfident)

• Whetton/Cameron: Ch. 6, Motivating Performance
• Library: Luca (Motivation Mindset)
• Library: Rothbard (Happy Face)
• Library: Gallus (Performance rewards)
• Library: Starmans, et al. (Inequality)

• Activity: Ch. 5 and Ch. 6 Analysis and Practice
• (contingency)

• Due: Management Reflection #3 (expressing gratitude)
• Whetton/Cameron: Ch. 7, Negotiating and Resolving Conflict
• Library: King (Hidden Status Battles)
• Library: Berger (Change Anyone's Mind)
• Library: West (Office Jerk)
• Library: U.S. Women's Soccer Equality Deal
  • Supplemental: Source Article [ .pdf ] (Mon. Jun 3, 2024)
  • Supplemental: Conflict/Negotiation Analysis [ .pdf, .docx ] (Mon. Jun 3, 2024)

• Activity: Management Reflection #4 (Management student-professional)
• Activity: Ch. 7 Analysis and Practice
• (contingency)

• Exam: Mid-term

• Lecture (Fall, 'Professor for a Day'): Guest, Irina Halfon
• Whetton/Cameron: Ch. 8, Empowering and Engaging Others
• Lecture: The 'Inverted' Org. Chart [ .html ]
• Library: Dill (Bosses as Coaches and Nurturers)
• Library: Walker (Better Managers)
• Library: Cutter ('Lose the Bosses')

• Activity: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation) (discuss only, due later)
• Mid-course Team Evaluation
  • Activity: Informal Team Evaluation [ .pdf ] (Tue. Jun 18, 2024)
  • Activity: Performance Improvement [ .pptx ] (Fri. Nov 25, 2022)
  • Activity: Team meeting with the Instructor (if necessary)
• Whetton/Cameron: Ch. 9, Building Effective Teams and Teamwork
• Library: Woo (Better Teams)
• Library: Rogelberg (The Science of Better Meetings)
• Library: Gino (The Art of Better Meetings)

• Supplemental: CA (Law) Bar Exam - Dean's Letter to CA State Supreme Court [ .pdf ]
• Activity: Continuous Improvement for Writing: Paragraph-level [ .pptx ]
• (contingency)

• Due: Assignment: Management Skills at the Movies (Written)
• Due: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation)
• Supplemental: Leadership Overview [ .pdf ] (Sat. Oct 26, 2024)
• Whetton/Cameron: Ch. 10, Leading Positive Change
• Lecture: Scarcity Mindset vs. Abundance Mindset [ .pptx ] (Tue. Jun 18, 2024)
• Library: Tierney/Baumeister (Negativity)
• Library: Feintzeig (Rally the Troops)
• (contingency)

• Lecture: Presenter Team's Responsibilities
• Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
• Lecture: Audience Teams' Responsibilities
• Lecture: Discussion ("Challenge") Question Template [ .pdf ]
• Activity: Comprehensive, Integrative Analysis
  • Management Skills Development ('Gen Z' Workforce) [ .pdf ] (Wed. Jul 3, 2024)
• Activity: Management Reflection #6 (cross-functional learning)

• (no class, Veterans Day Holiday)

• Lecture (Fall): Guest, Emeritus Professor Alan Glassman (Leadership and Change)
• (contingency)

• Due: Management Skills at the Movies (Presentation) - Team 1

• Due: Management Skills at the Movies (Presentation) - Team 2

• Due: Management Skills at the Movies (Presentation) - Team 3

• Due: Management Skills at the Movies (Presentation) - Team 4

• Due: Comprehensive, Integrative Analysis
• Lecture: Economic Drivers [ .pdf ] (Thu. Dec 12, 2024)

• Library: Wolfe (Lifespan of New Appliances)
• Library: Ziobro (Mattel)
• Supplemental: Complex Systems [ .pdf ] (Tue. Dec 15, 2020)
• Supplemental: Complex Systems Analysis (Megaships) [ .pdf ] (Sat. Jan 23, 2021)

• (Fall: student evaluations of faculty) (please complete by Tue. Dec 10 at 11:59pm) [ .html ]
• Supplemental: Upward (or Outward) Influence [ .pptx ] (Fri. Dec 13, 2024)
• Lecture: Individual-level Reflections/Journaling [ .pdf ]
• Lecture: Team-level Reflections/Journaling [ .pdf ]
• Lecture: Management Skills Development: Philosophical Foundations [ .pdf ]
• Lecture: Management Skills Development: Course Analogies [ .pdf ]
• Activity: Formal Team Evaluation
• (contingency)

• Note: Special Time - (5:30pm - 6:30pm)
• Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
• Exam: Final Exam