Course Outline/Calendar
CSUN
Management 370
Management Skills Development
Spring, 2022
4522
Mon/Wed 2:00pm - 3:15pm (Mon 1/24 - Wed 5/11, 16 weeks)
BB1240
(in-person--but the first three weeks are online-- format)
Tue, Apr 19, 2022
[updated: Tuesday, April 19, 2022]
"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)
Course Outline/Calendar
The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 370 course, Class # 4522, for the Spring, 2022 semester.
This course meets Mon/Wed 2:00pm - 3:15pm (Mon 1/24 - Wed 5/11, 16 weeks) in BB1240 [ Campus Map ].
This course is taught in the in-person--but the first three weeks are online-- format.
This course is offered by the College of Business and Economics at California State University, Northridge (CSUN). CSU Northridge is one of 23 campuses in the California State University system.
The following summary identifies the key terms used in the course outline.
Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.
- Question:
- A general organizing question to place this particular material in context
- Topic(s):
- General topic(s) to be discussed
- Whetton/Cameron:
- Readings from the textbook
- Library:
- Readings from the library materials (or occasionally, a direct, online resource)
- Supplemental:
- Miscellaneous Readings
- Due:
- Assignment or report due at the immediate beginning of class
- Review:
- Usually a student-led review of an assignment or report
- Exercise:
- done individually or in teams (announced and collected in-class)
- Activity:
- done individually or in teams (announced and done either in-class or as homework)
- Lecture:
- a lecture or presentation done by the instructor
- Video Clip(s):
- Video Clip(s) shown in class, typically from a movie or TV show
- Quiz:
- a relatively short test
- Exam:
- a relatively long test
- (contingency)
- Slack time embedded during the course to cover unforeseen events
The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.
Week 1: Mon. Jan 24, 2022
- Topic(s): Enrollment Management, Class Materials, Class Introduction
- Assumptions I'll Make About You:
- Supplemental: Student Success: The Multiple Perspectives of a Business Student [ .pptx ]
- Ethical Decision-making [ .pptx ] (Sat. Jul 16, 2022)
- Teams and Teamwork [ .pdf ] (Tue. Nov 9, 2021)
- Sample Quiz - Spreadsheets [ .pdf ]
- Examples of Strong Writing: Sentences [ .pptx ], Paragraphs [ .pptx ], Arguments [ .pptx ], and Style [ .pptx ]
- Examples of Areas for Improvement: Language Use and Grammar [ .pptx ]
- Detailed Writing Errors [ .xlsx ]
- Lecture: Professional Influence (Elements of an Argument) [ .pptx ]
- Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
- Lecture: Course Introduction [ .pptx ] (Fri. May 21, 2021)
- Library: Sandberg (Tardiness Contagion)
- Library: Shellenbarger (Impromptu Speech)
- Activity: Management Reflection #1 (Management 360 student-professional)
Week 1: Wed. Jan 26, 2022
- Topic(s): Enrollment Management
- Library: Wartzman/Crosby (Employee Engagement)
- Activity: Class "Icebreaker" [ .pptx ]
Week 2: Mon. Jan 31, 2022
- Activity: Class Icebreaker (continued, if needed)
- Whetton/Cameron: Introduction
- Library: Terlep (Clorox)
- Question(s): Why is CEO Linda Rendle an interesting person? What was her early involvement with strategy at Clorox?
- Library: Davidson (Soft Skills)
- Question(s): What do Soft Skills look like day-to-day, in practice? Why is it so difficult for employers to find quality professionals with Soft Skills? Of the three broad areas covered in our Textbook chapters (personal, interpersonal, group), which do you have strengths in and which do you have more work to do to improve? Would others agree with your assessment of yourself?
- Whetton/Cameron: Ch. 1, Developing Self-Awareness
- Library: Buchanan (Drucker on Management)
- Question(s): What does Peter Drucker recommend to build the most successful organizations and the most successful managers? What is an important idea from Textbook Chapter 1 that can be linked to an important idea in the article?
- Library: Samuel (Learning from Autism)
- Question(s): Can you see in the article one or more of the five parts of the Model for Developing Management Skills (self-awareness, skill learning, skill analysis, skill practice, skill application)?
- Movie Clip(s): "Buck"
- Supplemental: "Buck" Analysis [ .pdf ] (Thu. Feb 3, 2022)
Week 2: Wed. Feb 2, 2022
- Activity: Discuss Assignment: Organizational Opportunity/Challenge Essay
- Supplemental: Movie "Buck" (in Canvas, click on "Modules" on the left side, and then click on "buck.mp4" to watch this video)
- Due: "Buck" Analysis
Week 3: Mon. Feb 7, 2022
- Due: Assignment: Organizational Opportunity/Challenge Essay
- Lecture: Guest, Craig Oka/Danielle Rodriguez/Kelsey Beisecker (Director/Coordinator(s), Nazarian College Career Education and Professional Development (CEPD) Office)
- office: BB2234, phone: 818-677-4697
- Nazarian CEPD 'Handshake' Registration (answer the questionnaire to set up a profile) [ .html (login) ] [ .pdf (more Assignment details) ]
- Nazarian CEPD 'VMock' Registration (create a login with your CSUN email address and upload your current resume twice) [ .html (login) ] [ .pdf (more Assignment details) ]
- Supplemental: Important Career Dates For Spring, 2022 [ .pdf ]
- Whetton/Cameron: Ch. 2, Managing Stress and Well-Being
- Library: Feintzeig (Office Therapists)
- Library: Chen/Smith (Pandemic Burnout)
- Library: Stulberg (A Better Post-Pandemic You)
- Library: Samuel (A Better Post-Pandemic Office)
Week 3: Wed. Feb 9, 2022
- Lecture: Guest, Jonathan/Lily, CSUN PIHRA (Human Resources)
- Activity: Management Reflection #2 (improving graduation rates)
- Activity: Management Reflection #3 (discuss only, due later)
- Library: Walker (Gratitude)
- Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part I (Youtube) ]
- Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part II (Youtube) ]
- Lecture: Network Sociograms (Gratitude) [ .pptx ] (Sat. Dec 18, 2021)
- Library: Cutter (Hidden Company Stars)
- (contingency)
Week 4: Mon. Feb 14, 2022 (starting now, our class is face-to-face in BB1240)
- Lecture: Exercises and Skills [ .pptx ]
- Activity: Team Assignment
- Lecture: Description of 'Management Skills at the Movies' deliverables: choices and analysis (written and presentation)
- (contingency)
Week 4: Wed. Feb 16, 2022
- Whetton/Cameron: Ch. 3, Solving Problems Analytically and Creatively
- Lecture: Decision-making in Management (Summary) [ .pptx ] (Sat. Dec 18, 2021)
- Lecture: Seven Approaches to Management Decision-making [ .pptx ] (Sat. May 28, 2022)
- Library: Lublin (Know-It-All-Bosses)
- Library: Sutton (Decision Mistakes)
Week 5: Mon. Feb 21, 2022
- Library: Zweig (Noise/Decisions)
- Library: Kahneman, et al. (Noise/Moods)
- (contingency)
Week 5: Wed. Feb 23, 2022
- Whetton/Cameron: Ch. 4, Building Relationships by Communicating Supportively
- Examples of Strong Writing: Supportive Communication [ .pptx ]
- Library: Reddy (Doctors Deliver Bad News)
- Library: Dill (Bosses as Coaches and Nurturers)
- Lecture: Important Business Communication Skills [ .pdf ]
- Lecture: Understanding 'real world' Communication ("theory") [ .pptx ]
- Library: Gottfried (The Word 'Deal')
Week 6: Mon. Feb 28, 2022
- Due: First, second, and third movie choices
- Activity: Ch. 4 Analysis and Practice
- (contingency)
Week 6: Wed. Mar 2, 2022
- Whetton/Cameron: Ch. 5, Gaining Power and Influence
- Lecture: Position-Power (Networking) [ .pptx ]
- Library: Finkelstein (confident/overconfident)
Week 7: Mon. Mar 7, 2022
- Whetton/Cameron: Ch. 6, Motivating Others
- Library: Luca (Motivation Mindset)
- Library: Rothbard (Happy Face)
- Library: Gallus (Performance rewards)
- Library: Starmans, et al. (Inequality)
Week 7: Wed. Mar 9, 2022
- Activity: Ch. 5 and Ch. 6 Analysis and Practice
- (contingency)
Week 8: Mon. Mar 14, 2022
- Due: Management Reflection #3 (expressing gratitude)
- Whetton/Cameron: Ch. 7, Managing Conflict
- Library: King (Hidden Status Battles)
- Library: Berger (Change Anyone's Mind)
Week 8: Wed. Mar 16, 2022
- Activity: Management Reflection #4 (Management 370 student-professional)
- Activity: Ch. 7 Analysis and Practice
- (contingency)
Week 9: Mon. Mar 21, 2022
- (no class, Spring Recess)
Week 9: Wed. Mar 23, 2022
- (no class, Spring Recess)
Week 10: Mon. Mar 28, 2022
Week 10: Wed. Mar 30, 2022
- Whetton/Cameron: Ch. 8, Empowering and Engaging Others
- Lecture: The 'Inverted' Org. Chart [ .html ]
- Library: Walker (Better Managers)
Week 11: Mon. Apr 4, 2022
- Activity: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation) (discuss only, due later)
- Mid-course Team Evaluation
- Activity: Informal Team Evaluation [ .pdf ] (Tue. Nov 9, 2021)
- Activity: Performance Improvement [ .pptx ] (Fri. Nov 25, 2022)
- Activity: Team meeting with the Instructor (if necessary)
- Whetton/Cameron: Ch. 9, Building Effective Teams and Teamwork
- Library: Woo (Better Teams)
- Library: Rogelberg (The Science of Better Meetings)
- Library: Gino (The Art of Better Meetings)
- Activity: Handout reading for next class meeting (homework)
- (contingency)
Week 11: Wed. Apr 6, 2022
- Activity: Continuous Improvement for Writing: Paragraph-level [ .pptx ]
- (contingency)
Week 12: Mon. Apr 11, 2022
- Due: Assignment: Management Skills at the Movies (Written)
- Due: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation)
- Supplemental: Leadership Overview [ .pdf ] (Fri. Nov 4, 2022)
- Whetton/Cameron: Ch. 10, Leading Positive Change
- Lecture: Scarcity Mindset vs. Abundance Mindset [ .pptx ] (Mon. Dec 20, 2021)
- Library: Tierney/Baumeister (Negativity)
- Library: Feintzeig (Rally the Troops)
- (contingency)
Week 12: Wed. Apr 13, 2022
- Lecture: Presenter Team's Responsibilities
- Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
- Lecture: Audience Teams' Responsibilities
- Lecture: Discussion ("Challenge") Question Template [ .pdf ]
- Activity: Comprehensive, Integrative Analysis
- Management Skills Development (The New Workplace) [ .pdf ] (Mon. Sep 5, 2022)
- Activity: Management Reflection #6 (cross-functional learning)
Week 13: Mon. Apr 18, 2022
- (practice your presentations)
Week 13: Wed. Apr 20, 2022
- Due: Management Skills at the Movies (Presentation) - Team 1
Week 14: Mon. Apr 25, 2022
- Due: Management Skills at the Movies (Presentation) - Team 2
Week 14: Wed. Apr 27, 2022
- Due: Management Skills at the Movies (Presentation) - Team 3
Week 15: Mon. May 2, 2022
- Due: Management Skills at the Movies (Presentation) - Team 4
Week 15: Wed. May 4, 2022
- Due: Management Skills at the Movies (Presentation) - Team 5
Week 16: Mon. May 9, 2022
- Due: Management Skills at the Movies (Presentation) - Team 6
Week 16: Wed. May 11, 2022
- Due: Comprehensive, Integrative Analysis
- (Spring: student evaluations of faculty) (please complete by Fri. May 13 at 11:59pm) [ .html ]
- Lecture: Individual-level Reflections/Journaling [ .pdf ]
- Lecture: Team-level Reflections/Journaling [ .pdf ]
- Lecture: Management Skills Development: Philosophical Foundations [ .pdf ]
- Lecture: Management Skills Development: Course Analogies [ .pdf ]
- Activity: Formal Team Evaluation
- Supplemental: "CalStatePays" (post-graduation salary data for several CSU campuses) [ .html ]
- (contingency)
Finals Week: Mon. May 16, 2022
- Note: Special Time - (3:00pm - 4:00pm)
- Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
- Exam: Final Exam
