"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 370 course, Class #  13472, for the Spring, 2019 semester. This course meets Tue/Thu 9:30am - 10:45am (Tue 1/22 - Tue 5/14, 16 weeks) in BB1212 [ Campus Map, Google Maps, Google Earth ].

The following summary identifies the key terms used in the course outline.

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.

Question:

A general organizing question to place this particular material in context

Topic(s):

General topic(s) to be discussed

Whetton/Cameron:

Readings from the textbook

Library:

Readings from the library materials (or occasionally, a direct, online resource)

Supplemental:

Miscellaneous Readings

Due:

Assignment or report due at the immediate beginning of class

Review:

Usually a student-led review of an assignment or report

Exercise:

done individually or in teams (announced and collected in-class)

Activity:

done individually or in teams (announced and done either in-class or as homework)

Lecture:

a lecture or presentation done by the instructor

Video Clip(s):

Video Clip(s) shown in class, typically from a movie or TV show

Quiz:

a relatively short test

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials, Class Introduction
• Lecture: Miscellaneous Announcements (Spring) [ .ppt ] (Tue. Dec 15, 2020)
• Lecture: Continuous Improvement for Writing - Introduction [ .ppt ]
• Lecture: Course Introduction [ .pptx ] (Tue. Dec 18, 2018)
• Library: Sandberg (Tardiness Contagion)
• Library: Shellenbarger (Impromptu Speech)
• Activity: Management Reflection #1 (Management 360 student-professional)

• Topic(s): Enrollment Management
• Library: Wartzman/Crosby (Employee Engagement)
• Activity: Class "Icebreaker" [ .ppt ]

• Topic(s): Enrollment Management
• Whetton/Cameron: Introduction
• Whetton/Cameron: Ch. 1, Developing Self-Awareness
• Library: Davidson (Soft Skills)
• Library: Buchanan (Drucker on Management)
• Movie Clip(s): "Buck"
• Supplemental (print and bring to class): "Buck" Analysis [ .pdf ] (Tue. Feb 5, 2019)

• Movie (CSUN Only): Movie "Buck" [ (stream), (download) ]

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Lecture: Exercises and Skills [ .ppt ]
• Whetton/Cameron: Ch. 2, Managing Stress and Well-Being
• Library: Pfeffer (Stress)

• Activity: Management Reflection #2 (improving graduation rates)
• (contingency)

• Supplemental: Examples of Strong Writing: Sentences [ .ppt ], Paragraphs [ .ppt ], Arguments [ .ppt ], and Style [ .ppt ]
• Supplemental: Examples of Areas for Improvement: Language Use and Grammar [ .ppt ]
  • Supplemental (CSUN Only): Detailed Writing Errors [ .xls ]
• Improving your Writing Score [ .ppt ] (Tue. Feb 5, 2019)
• Activity: Management Reflection #3 (discuss only, due later)
• Library: Walker (Gratitude)
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part I (Youtube) ]
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part II (Youtube) ]
• Lecture: Elementary Network Theory and Practice
• Activity: Team Assignment
• Lecture: Description of 'Management Skills at the Movies' deliverables: choices and analysis (written and presentation)
• (contingency)

• Lecture: Guest, Jeanette Dall, President, CSUN 'PIHRA' (Instagram)
• Whetton/Cameron: Ch. 3, Solving Problems Analytically and Creatively
• Lecture: Decision-making in Management (Summary) [ .ppt ] (Wed. Sep 29, 2021)
• Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
• Library: Sutton (Decision Mistakes)
• Library: Gino (Nonconformist Employees)
• (contingency)

• Whetton/Cameron: Ch. 4, Building Relationships by Communicating Supportively
• Examples of Strong Writing: Supportive Communication [ .ppt ]
• Lecture: Important Business Communication Skills [ .pdf ]
• Lecture: Are Millennials any Different? [ .ppt ]
• Lecture: Understanding 'real world' Communication ("theory") [ .ppt ]
• Library: Reddy (Doctors Deliver Bad News)

• Lecture: Position-Power (Networking) [ .ppt ]
• Whetton/Cameron: Ch. 5, Gaining Power and Influence

• Due: First, second, and third movie choices
• Whetton/Cameron: Ch. 6, Motivating Others
• Library: Shellenbarger (cost of running trains)
• Library: Starmans, et al. (Inequality)

• (contingency)

• Due: Management Reflection #3 (expressing gratitude)
• Whetton/Cameron: Ch. 7, Managing Conflict

• Activity: Management Reflection #4 (Management 370 student-professional)
• (contingency)

• Exam: Mid-term

• Whetton/Cameron: Ch. 8, Empowering and Delegating
• Lecture: The 'Inverted' Org. Chart [ .html ]
• Library: Walker (Better Managers)

• (no class, Spring Recess)

• (no class, Spring Recess)

• Activity: Informal Team Evaluation and Team meetings with the Instructor [ .ppt ]
• Activity: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation) (discuss only, due later)
• Whetton/Cameron: Ch. 9, Building Effective Teams and Teamwork
• Library: Woo (Better Teams)
• Library: Rogelberg (Better Meetings)
• Activity: Handout reading for next class meeting (homework)

• Activity: Continuous Improvement for Writing: Paragraph-level [ .ppt ]
• (contingency)

• Due: Assignment: Management Skills at the Movies (Written)
• Due: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation)
• Whetton/Cameron: Ch. 10, Leading Positive Change
• Lecture: Scarcity Mindset vs. Abundance Mindset [ .ppt ] (Fri. Nov 2, 2018)
• (contingency)

• Lecture: Presenter Team's Responsibilities
• Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
• Lecture: Audience Teams' Responsibilities
• Lecture: Discussion ("Challenge") Question Template (1 per team per presentation) [ .pdf ]
• Activity: Comprehensive, Integrative Analysis
  • Management Skills Development (Dr. Rigsby commencement speech) [ .pdf ] (Wed. Feb 20, 2019)
• Activity: Management Reflection #6 (cross-functional learning)

• (no class: practice your presentations)
• (contingency)

• Due: Management Skills at the Movies (Presentation) - Team 1

• Due: Management Skills at the Movies (Presentation) - Team 2

• Due: Management Skills at the Movies (Presentation) - Team 3

• Due: Management Skills at the Movies (Presentation) - Team 4

• Due: Management Skills at the Movies (Presentation) - Team 5

• Due: Management Skills at the Movies (Presentation) - Team 6

• (if you own a laptop, please bring it with you to this class)
• Activity: Scenario Analysis
• Activity: Management Reflection #7 (400-level course application)
• Activity: Management Reflection #8 (discuss only, due later)
• (contingency)

• Due: Comprehensive, Integrative Analysis
• Due: Management Reflection #8 (music application)

• [continued, if needed: Management Reflection #8 (music application)]
• Activity: Formal Team Evaluation
• (Spring: student evaluations of faculty) (please complete by Fri. May 10^th) [ .html ]
• Lecture: Individual-level Reflections/Journaling [ .pdf ]
• Lecture: Team-level Reflections/Journaling [ .pdf ]
• (contingency)

• Note: Special Time - (8:00am - 10:00am)
• Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
• Exam: Final Exam