"There are five managerial roles; they are to set objectives, organize, motivate and communicate, measure, and develop people."
-Peter Drucker (1909-2005)

Course Outline/Calendar

The purpose of this web site is to provide information and materials for students enrolled in Wayne Smith's Management 370 course, Class #  13724, for the Fall, 2018 semester. This course meets Fri 9:30am - 12:15pm (Fri 8/31 - Fri 12/14, 16 weeks) in BB1236 [ Campus Map, Google Maps, Google Earth ].

The following summary identifies the key terms used in the course outline.

Note: Materials listed as (CSUN only) are restricted to CSUN students, faculty, and staff only. To access these restricted materials, CSUN stakeholders will need to enter their full CSUN email address and their CSUN password. There is a small chance this type of authentication may not work for some smartphones or tablets; in that case, simply use a laptop or desktop computer.

Question:

A general organizing question to place this particular material in context

Topic(s):

General topic(s) to be discussed

Whetton/Cameron:

Readings from the textbook

Library:

Readings from the library materials (or occasionally, a direct, online resource)

HBR:

Readings from the Harvard Business Review materials (use your full CSUN email address and password)

Supplemental:

Miscellaneous Readings

Due:

Assignment or report due at the immediate beginning of class

Review:

Usually a student-led review of an assignment or report

Exercise:

done individually or in teams (announced and collected in-class)

Activity:

done individually or in teams (announced and done either in-class or as homework)

Lecture:

a lecture or presentation done by the instructor

Video Clip(s):

Video Clip(s) shown in class, typically from a movie or TV show

Quiz:

a relatively short test

Exam:

a relatively long test

(contingency)

Slack time embedded during the course to cover unforeseen events

The following is the detail of the course in chronological order. Students must complete the readings and assignments before the due date.

• Topic(s): Enrollment Management, Class Materials, Class Introduction
• Lecture: Miscellaneous Announcements [ .ppt ] (Tue. Dec 15, 2020)
• Lecture: Continuous Improvement for Writing - Introduction [ .ppt ]
• Library: Sandberg (Tardiness Contagion)
• Lecture: Course Introduction [ .pptx ] (Tue. Jul 3, 2018)
• Activity: Management Reflection #1 (Management 360 student-professional)
• HBR: Hill (Becoming the Boss)
• Library: Wartzman/Crosby (Employee Engagement)
• Activity: Class "Icebreaker" [ .ppt ]

• Topic(s): Enrollment Management
• Whetton/Cameron: Introduction
• Whetton/Cameron: Ch. 1, Developing Self-Awareness
• Library: Davidson (Soft Skills)
• Library: Buchanan (Drucker on Management)
• Movie Clip(s): "Buck"
• Supplemental (print and bring to class): "Buck" Analysis [ .pdf ] (Tue. Jul 3, 2018)
• HBR: David/Congleton (Emotional Agility)
• Movie (CSUN Only): Movie "Buck" [ (stream), (download) ]

• Due: Assignment: Organizational Opportunity/Challenge Essay
• Lecture: Guest, Deanna Lowe, Vice-President and Peer Educator, CSUN CSUN 'BLUES' Project, Presentation [ .html (Prezi) ]
• Lecture: Exercises and Skills [ .ppt ]
• Whetton/Cameron: Ch. 2, Managing Stress and Well-Being
• HBR: Hallowell (Underperform)
• HBR: Coutu (Resilience)
• Activity: Management Reflection #2 (improving graduation rates)
• (contingency)

• Supplemental: Examples of Strong Writing: Sentences [ .ppt ], Paragraphs [ .ppt ], Arguments [ .ppt ], and Style [ .ppt ]
• Supplemental: Examples of Areas for Improvement: Language Use and Grammar [ .ppt ]
  • Supplemental (CSUN Only): Detailed Writing Errors [ .xls ]
• Improving your Writing Score [ .ppt ] (Tue. Jul 3, 2018)
• Activity: Management Reflection #3 (discuss only, due later)
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part I (Youtube) ]
• Lecture: Big Bang Theory (clip) Generalized Reciprocity [ Expressing Gratitude - Part II (Youtube) ]
• Lecture: Elementary Network Theory and Practice
• Activity: Team Assignment
• Lecture: Description of 'Management Skills at the Movies' deliverables: choices and analysis (written and presentation)
• (contingency)
• Whetton/Cameron: Ch. 3, Solving Problems Analytically and Creatively
• Lecture: Decision-making in Management (Summary) [ .ppt ] (Wed. Sep 29, 2021)
• Lecture: Seven Approaches to Management Decision-making [ .ppt ] (Tue. Jul 11, 2017)
• HBR: Wedell-Wedellsborg (Solving the Right Problems)
• Library: Gino (Nonconformist Employees)
• (contingency)

• Whetton/Cameron: Ch. 4, Building Relationships by Communicating Supportively
• Examples of Strong Writing: Supportive Communication [ .ppt ]
• Lecture: Important Business Communication Skills [ .pdf ]
• Lecture: Understanding 'real world' Communication ("theory") [ .ppt ]
• HBR: Heen/Stone (Find the Coaching in the Criticism)
• HBR: Manzoni (Delivering Bad News)
• Library: Reddy (Doctors Deliver Bad News)
• Whetton/Cameron: Ch. 5, Gaining Power and Influence
• Lecture: Position-Power (Networking) [ .ppt ]
• HBR: Keltner (Power/Corruption)

• Due: First, second, and third movie choices
• Whetton/Cameron: Ch. 6, Motivating Others
• Library: Shellenbarger (cost of running trains)
• Library: Starmans, et al. (Inequality)
• HBR: Herzberg (Motivate Employees)
• HBR: Amabile/Kramer (Power of Small Wins)
• (contingency)

• Due: Management Reflection #3 (expressing gratitude)
• Whetton/Cameron: Ch. 7, Managing Conflict
• HBR: Toegel/Barsoux (Preempt Conflict)
• Activity: Management Reflection #4 (Management 370 student-professional)
• (contingency)

• Exam: Mid-term
• Whetton/Cameron: Ch. 8, Empowering and Delegating
• HBR: Walker (Saving Rookie Managers)
• Lecture: The 'Inverted' Org. Chart [ .html ]

• Activity: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation) (discuss only, due later)
• Whetton/Cameron: Ch. 9, Building Effective Teams and Teamwork
• Activity: Handout reading for next class meeting (homework)
• HBR: Katzenbach/Smith (Discipline of Teams)
• HBR: Casciaro/Lobo (Competent Jerks/Lovable Fools)
• Activity: Continuous Improvement for Writing: Paragraph-level [ .ppt ]
• (contingency)

• Due: Assignment: Management Skills at the Movies (Written)
• Due: Management Reflection #5 (Empowering/Improving Ourselves post-Graduation)
• Whetton/Cameron: Ch. 10, Leading Positive Change
• HBR: Heifetz/Linsky (Survival Guide)
• Lecture: Scarcity Mindset vs. Abundance Mindset [ .ppt ] (Fri. Nov 2, 2018)
• Lecture: Presenter Team's Responsibilities
• Lecture: Public Speaking Tips (pp. 12-5 to 12-10) [ .pdf ]
• HBR: Conger (Art of Persuasion)
• HBR: Antonokis/Fenley/Liechti (Learning Charisma)
• Lecture: Audience Teams' Responsibilities
• Lecture: Discussion ("Challenge") Question Template (1 per team per presentation) [ .pdf ]
• Activity: Comprehensive, Integrative Analysis
  • Management Skills Development (Navy Seals Training) [ .pdf ] (Tue. Jul 3, 2018)
• Activity: Management Reflection #6 (cross-functional learning)
• (contingency)

• Due: Management Skills at the Movies (Presentation) - Team 1
• Due: Management Skills at the Movies (Presentation) - Team 2

• Due: Management Skills at the Movies (Presentation) - Team 3
• Due: Management Skills at the Movies (Presentation) - Team 4

• (no class, Thanksgiving Day Holiday)

• Due: Management Skills at the Movies (Presentation) - Team 5
• Due: Management Skills at the Movies (Presentation) - Team 6

• Due: Comprehensive, Integrative Analysis
• Activity: Management Reflection #7 (400-level course application)
• Activity: Management Reflection #8 (discuss only, due later)
• Activity: Formal Team Evaluation
• Lecture: Individual-level Reflections/Journaling [ .pdf ]
• Lecture: Team-level Reflections/Journaling [ .pdf ]
• Activity: Scenario Analysis
• (Fall: student evaluations of faculty) (please complete by Thu. Dec 13^th) [ .html ]
• (contingency)

• Due: Management Reflection #8 (music application)
• Note: Special Time - (8:00am - 10:00am)
• Note: This day and time needs to be verified by each student individually in SOLAR after the beginning of the semester (especially to make sure there are no conflicts).
• Exam: Final Exam